The Department of Health and Human Services strategy Reducing occupational violence in Victorian hospitals (June 2016) outlines the the department's strategic objectives to prevent and reduce occupational violence and aggression (OVA) in Victorian health services. It is based on a culture change approach, with strong themes of prevention, early intervention and post-incident response. The strategic objectives and initiatives to achieve them are focused on raising awareness, building knowledge and capability among the workforce and leadership teams, and embedding systems and processes for action at the individual, service and system levels.
The strategy is articulated in a summary document and infographic, including anticipated timelines, desired outcomes and key performance measures.
The department commissioned an independent expert review of health services' responses to the prevention and management of occupational violence and aggression. The review included site visits to 12 health services (metropolitan and rural) and consultation with sector representatives, including clinical, management, administrative, health and safety, and security staff.
The (2017) guides health services on how to prevent and respond to the risk of OVA from an organisation-wide perspective. The framework covers six domains: governance, prevention, training, response, reporting and investigation.
This is for staff, managers and leaders in healthcare services. It provides practical information about people react to OVA in the workplace, with tips and advice on providing support to others, helpful ways to look after yourself, and strategies and services to promote recovery. It also includes a simple, 10-question self-assessment tool to measure psychological distress.
Body-worn cameras policy template
WorkSafe Victoria's handbook (September 2008) provides a framework to identify, prevent and manage aggression and violence in health industry workplaces. The handbook being updated, and a new version will be released shortly.
Partnerships with Victoria Police
The department and Victoria Police have developed a coordinated approach to the management of weapons and dangerous articles within healthcare settings, including consideration of the issues of search, seizure, storage and disposal or return of such items. The approach is outlined in .
Reviewed 16 February 2017