All Victorian public mental health services undertake quality and continuous improvement activities to improve outcomes for people with a mental illness and their families and carers.
This includes implementing standards and protocols, promoting best practice guidelines and care pathways, managing risk, measuring outcomes and people’s perceptions of care, and monitoring and benchmarking of key performance indicators.
Emergency departments and mental health care
Emergency departments treat people across a spectrum of mental health and behavioural problems.
General healthcare in mental health services
General health should be assessed and care provided for people using public mental health services.
Transport of people with a mental illness
People with a mental illness should have appropriate transport using the least restrictive options possible.
Working across service boundaries
Victorian mental health services sometimes have to work across catchment limits and with interstate services.
Measuring outcomes in mental health services
Measuring the health outcomes of consumers in mental health services is critical to ensure that every consumer continually benefits from the treatment and care they receive.
Mental health triage service
The mental health triage scale classifies an assessment according to the person’s priority for mental health services.
Service standards for mental health
National standards for mental health services provide a framework for quality mental health care.
Reviewed 31 August 2023