Department of Health

First aid services

Commercial first aid providers in Victoria, are licenced under the Non- Emergency Patient Transport and First Aid Services Act 2003.

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All commercial first aid services in Victoria require a licence under the Non-Emergency Patient Transport and First Aid Services Act 2003.

The licensing of first aid services provides minimum standards in the provision of first aid across a wide range of service delivery areas including but not limited to public events, sporting events, construction and industrial sites, film, and television.

The service delivery areas and needs can range from small scale short duration to large single– day and large multi– day live– in events, events that travel across the state over a number of days and long– term static locations e.g. mining.

The Non-Emergency Patient Transport and First Aid Services Act 2003 (the ActExternal Link ) came into force on 1 October 2021.

The Non-Emergency Patient Transport and First Aid Services (First Aid Services) Regulations 2021External Link came into force on 30 November 2021.

The Act and First Aid Services Regulations establish the requirement for commercial first aid services to be licensed and prescribe patient safety and quality standards.

Licenced first aid providers

Event organisers, local councils and other peak bodies planning or approving an event generally need to engage first aid services as part of delivering the event. If engaging a commercial first aid service in Victoria, the first aid service is required to be licensed (regardless of whether they use volunteers).

Having a licensed First Aid Service is important to ensure the provision of quality and safe patient care.

First Aid Services in Victoria FAQs
docx 148.96 KB | Updated: 27 August 2024

List of licenced first aid providersExternal Link

First aid licences

Information about applying for a first aid service licence and the different levels of first aid included in the Non-Emergency Patient Transport and First Aid Services (First Aid Services) Regulations

First aid services information and guidance

The guidance information provides the regulation reference and should be reviewed in conjunction with the First Aid Services Regulations

First aid service fees

The fee amounts are set by the Non-Emergency Patient Transport and First Aid Services (First Aid Services) Regulations 2021 and are indexed annually.

Enforcement activity

The regulator undertakes enforcement activity to ensure first aid services are licenced and provide safe and quality services.

Reviewed 26 February 2025

Health.vic

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