From the 1 October 2021, all commercial first aid providers in Victoria require a licence under the Non-Emergency Patient Transport and First Aid Services Act 2003.
The licencing of first aid services provides minimum standards in the provision of first aid across public events. Public events can range from small scale short duration events, to large single day events, large multi-day live-in events, and events that travel across the state over a number of days.
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The Non- Emergency Patient Transport and First Aid Services Act 2003 (the Act) came into force on the 1 October 2021, with the Non-Emergency Patient Transport and First Aid Services (First Aid Services) Regulations 2021 taking effect from 30 November 2021.
The Act and First Aid Services Regulations establish the requirement for commercial first aid services to be licenced and prescribe patient safety and quality standards.
Downloads
Non-Emergency Patient Transport and First Aid Services Act 2003The Non-Emergency Patient Transport and First Aid Services (First Aid Services) Regulations 2021First aid services - Developing clinical practice protocolsFirst Aid services Drugs and Poisons fact sheetPracticing outside of scope of practice -
The Department of Health has developed guidance information to support first aid services achieve the regulatory requirements prescribed in the Non-Emergency Patient Transport and First Aid Services (First Aid Services) Regulations 2021. The information available for download explains how the First Aid Services Regulations apply to the different first aid service levels: basic, intermediate, and advanced.
Downloads
First aid services - annual reportFirst aid services - clinical governanceFirst aid services - clinical staff qualification and competencyFirst aid services - Developing clinical practice protocolsFirst aid services - complaints registerFirst aid services - Equipment and communication devicesFirst aid services - FAQ event risk assessmentFirst aid services - Guide to reporting a sentinel eventFirst aid services - Infection ControlFirst aid services -Inspection process FAQFirst aid services - Licence scopeFirst aid services - Patient care recordFirst aid services -Quality assurance planFirst aid services - Staff records and surveyFirst aid services - Transport at an event -
Event organisers or local councils planning or approving an event generally need to engage first aid services as part of delivering the event.
As of 1 October 2021, all commercial first aid services in Victoria are required to be licensed (regardless of whether they use volunteers).
As an event organiser, you should ensure that the first aid service contracted to the event is licenced. Having a licenced first aid service is important to ensure the provision of quality and safe patient care.
Engaging a first aid service FAQ'sList of licenced first aid providers
Reviewed 12 May 2023