The Victorian healthcare system focuses on providing patient-centered care that is timely, appropriate and effective.
Patient-centred care is responsive to individual differences, cultural diversity and the preferences of people receiving care. Patient-centred care is supported by information, systems and services that meet patient needs.
Ambulance and patient transport
Victoria's ambulance services respond to people who are seriously ill or severely injured.
Non-emergency patient transport
Non-emergency patient transport (NEPT) is for patients who need clinical monitoring during transport, but do not require a time-critical ambulance response.
Victorian acute care includes admitted and non-admitted services such as critical care, surgical services, hospital in the home, specialist clinics, trauma and emergency services.
First aid services
Commercial first aid providers in Victoria, are licenced under the Non- Emergency Patient Transport and First Aid Services Act 2003.
The Victorian Government has implemented smoke-free hospitals and healthcare services. Supporting patients to be smokefree: an ABCD approach in Victorian health services, supports patients in Victorian health services to quit smoking.
Perinatal and reproductive services
Information about Victoria's maternal and newborn services, and about access to assisted reproductive treatment.
Older people in hospital
Older people in hospital provides information, tools and resources to minimise the risk of functional decline for older people in hospital. It is underpinned by a philosophy of person-centred practice.
Specialty diagnostics, therapeutics and programs
Specialty diagnostics, therapeutics and programs covers organ donation, Blood Matters, pharmaceuticals, health technology, genetic services and Nationally Funded Centres.
Outpatient clinics comprise specialist clinics, specialist cancer services and orthopaedic services including paediatric services and hip and knee services.
Rehabilitation and complex care
Rehabilitation and complex care are a group of subacute services that support Victorians to maximise their independence and minimise long-term health needs.
End of life care
High-quality end of life care relies on open communication, informed decision making and collaboration between healthcare providers, families and carers.
Virtual care (Telehealth)
Telehealth can be a cost-effective, real-time and convenient alternative to the more traditional face-to-face way of providing healthcare, professional advice and education.
Reviewed 24 January 2023