Primary care is often the first point of contact people have with the health system. Primary care is provided in community settings by a number of different health professionals. Primary care often refers to medical care provided by general practitioners, but it can also refer to care provided by nurses, dentists, pharmacists, allied health and mental health providers, and Aboriginal and Torres Strait Islander health practitioners.
Primary care services are usually:
- the pathway people generally take to other services
- a point of coordination between other services
- located in the community
- directly connected to people’s daily lives and to the management of their wellbeing.
Victoria is committed to improving the primary healthcare system, to increase access to health services for all Victorians, to prioritise access and to improve the health of the population. International evidence indicates that a strong primary healthcare system is associated with lower death rates and fewer premature deaths from a range of conditions.
General practice and private providers
Community health services need to work with general practice and other private providers to deliver integrated and coordinated care to clients with chronic and complex conditions.
Working with general practice
The department has resources to support community health services working with general practice and other private providers.
Victorian Supercare Pharmacies
Victoria’s Supercare Pharmacies operate 24 hours a day, seven days a week, with a nurse on site from 6pm to 10pm.
Primary Care Partnerships
Primary Care Partnerships (PCPs) work to improve service coordination, consistency and continuity of care for Victorians.
NURSE-ON-CALL is a service that connects Victorians with a registered nurse for caring, professional health advice around the clock.
Reviewed 03 March 2022