Department of Health

Service coordination in Victoria

Review of PCP Program

The Service Coordination framework and resources were developed as part of the Primary Care Partnership Strategy.  The Primary Care Partnerships Program is currently under review.  

The framework and resources remain available on this website for reference.

Find out more about the review of PCP Program.

There are many different types of services available across Victoria's health and human services system. No common system automatically links services to allow people with multiple needs to access coordinated care.

The service coordination framework was developed as part of the Primary Care Partnership Strategy. It helps health service providers to work together to align practices, processes and systems so:

  • people access the health services they need, no matter what service they go to first
  • providers exchange the right information so consumers receive good care from the right providers at the right time
  • people have their health and social needs identified early, preventing deterioration in health.
  • Service coordination places consumers at the centre of service delivery. The idea is to maximise consumers’ likelihood of accessing the services that they need.

Service coordination also enables organisations to remain independent of each other, while cooperating to give consumers a seamless and integrated response.

The resources to support service coordination practice in Victoria include:

Reviewed 28 May 2015


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