There are several ways you can provide feedback to us, including by mail, email, online or over the phone.
This feedback might relate to:
- a complaint about the services that we fund and/or provide
- the action of our employees
- the action of our authorised officers.
Making and resolving a complaint
If you have a complaint, take the following steps to get your complaint resolved:
Step 1. Discuss your complaint with a staff member from the place where you received the service.
Step 2. If your complaint cannot be resolved at Step 1, or you are dissatisfied with the outcome, you can choose one of the following ways to lodge a formal complaint with our department:
- Submit your complaint online via .
- Email our Feedback and complaints team via
- Mail: Health Feedback, GPO Box 4057, Melbourne, Victoria, 3000.
- Phone: . For more information, see our page.
Acknowledgement and consent
You acknowledge that the information you provide in feedback (including compliments) or a complaint that you submit by email, phone or mail, may involve the sharing of your personal or health information with other relevant areas within our department.
This is undertaken so that:
- your feedback and complaint can be further discussed
- information or documents can be obtained from them relating to your feedback or complaint.
A third party may need to be involved in the circumstances raised in your feedback or complaint. If so, we may also need to share your personal or health information with them for the above purposes.
By submitting your feedback or complaint you consent to the disclosure of the feedback or complaint in the manner and for the purpose/s described here, unless you advise otherwise in your submission.
If you do not provide us with information regarding your feedback or complaint or consent to disclose your personal or health information to relevant areas within our department or involved third parties, this may limit our ability to assist you.
We may also seek further information from you in relation to your feedback or complaint.
Hospital or health service complaints
If you have feedback or a complaint relating to a Victorian public health service, you should contact the patient representative or consumer liaison officer at the relevant hospital.
All Victorian health services have patient representatives available to answer queries or address concerns. They can be contacted by phoning general hospital enquiries contact numbers.
Private hospitals, day procedure centres and bush nursing hospitals
Cemeteries and crematoria
Unresolved health and mental health complaints
The Victorian Government has a number of avenues for complaint resolution if you are dissatisfied with your service provider’s or our response.
Health Complaints Commissioner (HCC)
The HCC is an independent statutory authority established to receive and resolve complaints about any health service provider in Victoria.
Mental Health and Wellbeing Commission (MHWC)
Victorian Ombudsman (VO)
Office of the Victorian Information Commissioner (OVIC)
The OVIC is the primary regulator and source of independent advice about how the public sector collects, uses and discloses information. Their information is aimed at the community and Victorian government. For more information visit the website.
Complaints about procurement
Reviewed 15 November 2023