Registered immunisation providers can order stock of government funded vaccines (vaccines on the National Immunisation Program (NIP) or provided by the Victorian Government) from the Department of Health Immunisation Unit for administration to .
How to order vaccines
Before submitting an order for government-funded vaccines, you need to apply for an account number with the Department of Health. To apply for an account number, providers should submit an application to the department’s Immunisation Unit.
Application forms for providers are available to download from this page. Processing of new account applications by the Immunisation Unit may take up to four weeks during peak periods of the year. Applications that have not been completed correctly when submitted won’t be approved and a new application will need to be completed.
- Order your vaccine via online. Contact for assistance with the online ordering platform.
- Complete a full stock count of all vaccines before placing an order.
- Order vaccine stock for one month of use and aim to order once a month, allowing for buffer stock while waiting for delivery.
During influenza vaccine season (March - June) orders can be placed weekly to assist with storage.
- The inbuilt monthly suggested order function online will assist you to order appropriately.
- Do not overstock; aim to maintain air circulation in the vaccine fridge.
- You will receive a confirmation email after your order is accepted and updates on how it is tracking.
Allow a minimum of 3 business days (5 to 7 days during influenza vaccine season) for processing and delivery of your vaccine order. Note there are no deliveries to country areas on Mondays.
It is the immunisation provider's responsibility to ensure that vaccines are stored appropriately when they are delivered.
Vaccines must be received by practice staff who are educated in cold chain management.
- Check that the vaccine consignment matches the delivery invoice and the delivery is not damaged. as soon as possible if there is a discrepancy or you have concerns.
- Minimise the time that the vaccine fridge door is open.
- Rotate vaccines so that the stock with earlier expiry is used first.
- Do not remove vaccines from their packets - this protects them from light and temperature fluctuation.
- Change of service name
- Change of phone number
- Change of generic service email address
- Change of delivery address
- Change of nominated responsible practitioner
Providers are required to notify the Immunisation Unit within five working days of any changes to their account details. Failure to notify the Immunisation Unit will result in an account being suspended.
Complete the to update the nominated Vaccine Coordinator and Back-up Person for your government funded vaccine account and upload their Cold Chain Management – Clinical staff/Vaccine coordinators eLearning module certificate of completion.
Ordering rabies vaccine / immunoglobulin
The department manages orders for rabies vaccine and immunoglobulin. These cannot be ordered online.
Reviewed 19 September 2023