Emergency ambulance services are used in Victoria to respond to people who are seriously ill or severely injured due to accident or illness.
Not everyone who phones 000 requires an urgent ambulance response. Ambulances are dispatched according to the medical urgency of the patient’s condition.
Ambulance Victoria is the provider of emergency ambulance services throughout Victoria.
Non-emergency patient transport (NEPT) services are provided by Ambulance Victoria and a range of private patient transport providers.
Ambulance Victoria is solely responsible for deciding how best to transport a patient. Different fees apply to different kinds of transport.
The cost of ambulance transport is not covered by Medicare. There are a number of ways patients can insure against the costs of ambulance transport.
First Responder program
The First Responder program aims to reduce the amount of time taken to respond to life-threatening emergencies involving cardiac arrest.
Ambulance services payment guidelines
The ambulance transport payment guidelines are for use by Victorian public and private healthcare services.
Reviewed 18 October 2023