Complaints we do not manage
The Department of Health manages complaints related to services we provide, fund, or regulate. If your complaint is about something else, there are other organisations that can help.
If you want to raise a concern with any of the following organsiations, you need to contact them directly.
- Services Australia, including Centrelink and
- Services provided or commissioned through the Department of Families, Fairness and Housing , such as public housing, reporting child abuse and neglect and homelessness
- GP practices and private medical specialists
- Australian Government Department of Health, Disability and , such as a private aged care facility
- National Disability Insurance Scheme
- Issues that need to be managed by a local , such as waste management, food and hygiene standards, parking fines and pest control
Complaints we may not accept
Some complaints may be better handled by independent regulators.
If your issue isn't something the Department of Health manages, or you're unhappy with how your complaint has been handled, you can contact the relevant regulatory body.
| My concern is about | Contact complaint body |
|---|---|
| For public and private healthcare in Victoria: For registered health practitioners: |
| Mental Health and Wellbeing Commission Phone: 1800 246 054 Email: help@mhwc.vic.gov.au |
| Phone: (03) 9613 6222 or 1800 806 314 (Regional) |
| Phone: 1300 362 072 |
*The HCC handles complaints about health information, not OVIC. | Office of the Victorian Information Commissioner Phone: 1300 006 842 |
| Phone: 1800 951 822 Email: info@agedcarequality.gov.au |
| Victorian Equal Opportunity and Human Rights Commission Phone: 1300 292 153 Email: complaints@veohrc.vic.gov.au |
If you are still unsure who to contact, Consumer Affairs Victoria offers a directory to guide you to the right for your situation.
More information
Reviewed 06 October 2025