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If you need care today but it's not life-threatening, and you can't get a GP appointment, help is available.
Non-emergency patient transport (NEPT) is for patients who require clinical monitoring or supervision during transport, but do not require a time critical ambulance response.
Most NEPT transfers occur between hospitals, or between home and hospital. Some aged care patients may also be transported to and from specialist health appointments and rehabilitation. The majority of non-emergency patient transports are provided by road, with a small number undertaken by air services.
Non-emergency patient transports need to be authorised as clinically necessary by an appropriate health professional. Authorisation considers whether there is a demonstrated clinical need as prescribed in the Non-Emergency Patient Transport Regulations 2016.
These patients will:
- require the use of specialised medical equipment contained within the vehicle
- require the clinical skill levels and qualifications of the staff in the vehicle
- have an illness or a disability that makes it impractical to use any other form of transport, for example, severe immobility or disorientation.
Booking and Payment
Patients cannot make a booking for NEPT services themselves.
Public register of licenced NEPT Providers (VIC)
The Department of Health is responsible for implementing the Non-Emergency Patient Transport and First Aid Services Act 2003 (the Act) and the Non-Emergency Patient Transport Regulations 2016.
The Act provides for the licensing and regulation of NEPT providers.
Non-emergency patient transport review
The process for how we will conduct the review of the existing procurement arrangements for non-emergency patient transport
NEPT legislation and clinical practice protocols
The Department of Health is responsible for developing and implementing NEPT legislation.
Non-emergency patient transport licencing
Non-emergency patient transport (NEPT) services must be issued with a licence before they can commence transporting patients
NEPT services information and guidance
The Department of Health has developed guidance information to support NEPT services achieve the regulatory requirements prescribed in the Non-Emergency Patient Transport Regulations 2016.
Reviewed 24 October 2023