Non-emergency patient transport (NEPT) is for patients who require clinical monitoring or supervision during transport, but do not require a time critical ambulance response.
Most NEPT transfers occur between hospitals, or between home and hospital. Some aged care patients may also be transported to and from specialist health appointments and rehabilitation. The majority of non-emergency patient transports are provided by road, with a small number undertaken by air services.
Non-emergency patient transports need to be authorised as clinically necessary by an appropriate health professional. Authorisation considers whether there is a demonstrated clinical need as prescribed in the Non-Emergency Patient Transport Regulations 2016.
These patients will:
- require the use of specialised medical equipment contained within the vehicle
- require the clinical skill levels and qualifications of the staff in the vehicle
- have an illness or a disability that makes it impractical to use any other form of transport; for example, severe immobility or disorientation.
The Ambulance transport payment guidelines for Victoria provide information on who is responsible for the payment of NEPT fees .
Transport must be booked through a NEPT provider or through , in consultation with the patient’s health practitioner authorised to request NEPT services and/or health facility. Patients cannot make the booking themselves.
Public register of licenced NEPT Providers (VIC)
Applying to become a NEPT service provider
Apply for approval in principle before submitting your NEPT service licence application, to ensure you fulfill all conditions before financial outlay.
NEPT legislation and clinical practice protocols
The Department of Health is responsible for developing and implementing NEPT legislation.
Transport of people with a mental illness
People with a mental illness should have appropriate transport using the least restrictive options possible.
Reviewed 22 January 2023