Department of Health

NEPT legislation and clinical practice protocols

Key messages

  • The Department of Health administers the Non-Emergency Patient Transport (NEPT) Act and Regulations.
  • Clinical practice protocols guide all NEPT activities.

The Department of Health is responsible for implementing the Non-Emergency Patient Transport and First AId Services Act 2003 and Non-Emergency Patient Transport Regulations 2016.

Review of the NEPT Act and licencing and regulation of first aid providers

Prior to the last State election, the Victorian Government made an election commitment to review the Non-Emergency Patient Transport Act 2003. The government's commitment was to strengthen compliance with, and enforcement of, the non-emergency patient transport (NEPT) legislation and ensure the highest quality of care for patients.

Specific commitments that were made by the government are to:

  • investigate the extent to which penalties need to be increased
  • conduct snap audits of vehicles
  • ensure vehicles are fit for use
  • require the use of power lift stretchers and lifting cushions.

The review of the Act has been comprehensive and came into effect on 30 September 2021 as the Non-Emergency Patient Transport and First Aid Services Act 2003 (the Act).

The changes to the Act have resulted in changes to the Non-Emergency Patient Transport Regulations 2016 (the NEPT Regulations) and new regulation of the commercial first aid sector for the first time.

Clinical practice protocols

The 2019 non-emergency patient transport: Clinical practice protocols are for use by licensed providers of non-emergency patient transport for the triage and care of patients during transport and when providing first aid services at public events.

The protocols have recently been reviewed to capture changes in clinical practice that have occurred since the protocols were first published.

Reviewed 30 December 2021


Contact details

NEPT, First Aid and Investigations Unit Department of Health

Was this page helpful?