Key messages
- The Department of Health administers the Non-Emergency Patient Transport (NEPT) Act and Regulations.
- Clinical practice protocols guide all NEPT activities.
The Department of Health is responsible for implementing the Non-Emergency Patient Transport and First AId Services Act 2003 and Non-Emergency Patient Transport Regulations 2016.
Clinical practice protocols
The Non-Emergency patient transport Clinical Practice Protocols (CPPs) are for use by licensed providers of non-emergency patient transport for the triage and care of patients during transport.
In 2023, the CPPs underwent a review and update. The 2023 CPPs ensure safe practice, include updated protocols to assist clinical decision making, prescribe minimum equipment standards and accurately reflect relevant current legislation and regulatory requirements. NEPT licence holders must transition to the 2023 CPPs by 31 May 2024. The 2019 CPPs will be removed from publication on 31 May 2024.
Downloads - Key documents
Non-emergency patient transport clinical practice protocols 2023
docx 2.41 MB | Updated: 17 May 2023
Non-emergency patient transport clinical practice protocols 2023 - Change log
docx 323.74 KB | Updated: 17 May 2023
NEPT clinical practice protocols 2023 supplement - NEPT crew member qualifications and skill mix
docx 134.87 KB
Non Emergency Patient Transport Regulations 2016 (incorporating 2021 amendments)
COVID-19 Non-emergency patient transport: clinical practice protocols
Downloads - factsheets about key regulatory requirements
Non-emergency patient transport regulations 2021 - clinical competency standards
docx 134.19 KB
Non-emergency patient transport regulations 2021 - inspection process information for licence holders
docx 133.27 KB
Non-emergency patient transport regulations 2021 - infection control
docx 133.13 KB
Non-emergency patient transport regulations 2021 - occupation health and safety
docx 132.15 KB
Non-emergency patient transport regulations 2021 - patient care reports
docx 132.83 KB
Non-emergency patient transport regulations 2021 - quality assurance - complaints
docx 136.04 KB
Non-emergency patient transport regulations 2021 - quality assurance plan
docx 136.08 KB
Non-emergency patient transport regulations 2021 - sentinel events
docx 132.25 KB
Non-emergency patient transport regulations 2021 - stretcher requirements
docx 133.54 KB
Non-emergency patient transport regulations 2021 - vehicles and equipment
docx 136.18 KB
Reviewed 18 May 2023
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