Department of Health


The Department of Health is responsible for implementing the Non-Emergency Patient Transport and First Aid Services Act 2003 (the Act)External Link and the Non-Emergency Patient Transport Regulations 2016 (the regulations)External Link .

The Act and regulations establish the requirement for Non-Emergency Patient Transport providers to be licensed and prescribe patient safety and quality standards.

Clinical Practice Protocols

The Non-Emergency patient transport Clinical Practice Protocols (CPPs) are for use by licensed providers of non-emergency patient transport for the triage and care of patients during transport.

In 2023, the CPPs underwent a review and update. The 2023 CPPs ensure safe practice, include updated protocols to assist clinical decision making, prescribe minimum equipment standards and accurately reflect relevant current legislation and regulatory requirements. NEPT licence holders must transition to the 2023 CPPs by 31 May 2024. The 2019 CPPs will be removed from publication on 31 May 2024.

Reviewed 11 October 2023


Contact details

NEPT, First Aid and Investigations Unit Department of Health

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