Department of Health

Key messages

  • The Department of Health administers the Non-Emergency Patient Transport (NEPT) Act and Regulations.
  • Clinical practice protocols guide all NEPT activities.

The Department of Health is responsible for implementing the Non-Emergency Patient Transport and First AId Services Act 2003 and Non-Emergency Patient Transport Regulations 2016.

Clinical practice protocols

The Non-Emergency patient transport Clinical Practice Protocols (CPPs) are for use by licensed providers of non-emergency patient transport for the triage and care of patients during transport.

In 2023, the CPPs underwent a review and update. The 2023 CPPs ensure safe practice, include updated protocols to assist clinical decision making, prescribe minimum equipment standards and accurately reflect relevant current legislation and regulatory requirements. NEPT licence holders must transition to the 2023 CPPs by 31 May 2024. The 2019 CPPs will be removed from publication on 31 May 2024.

Downloads - Key documents

Non Emergency Patient Transport Regulations 2016 (incorporating 2021 amendments)

Non-emergency patient transport: clinical practice protocols (2019 edition - version 5) - to be removed 31 May 2024

COVID-19 Non-emergency patient transport: clinical practice protocols

Downloads - factsheets about key regulatory requirements

Reviewed 18 May 2023


Contact details

NEPT, First Aid and Investigations Unit Department of Health

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