Applying to become a NEPT service provider

You may choose to apply for an approval in principle (AIP) before submitting your non-emergency patient transport service (NEPT) licence application. You can then ensure you fulfill all NEPT conditions before financial outlay.

Prior to submitting an application for a NEPT licence applicants are encouraged to make themselves familiar with the Non-Emergency Patient Transport Regulations 2016 and supporting information including the NEPT Clinical Practice Protocols (CPPs)

Non-emergency patient transport licensing

NEPT services must be issued with a licence before they can begin transporting patients.

NEPT licence approval in principle

A person or company may apply for approval in principle to operate a NEPT service.

NEPT licensing fees

All applications for a NEPT licence require payment of a fee.

Non-emergency patient transport forms

NEPT checklists, guidelines, schedules and forms.

Reviewed 13 April 2023

Health.vic

Contact details

NEPT, First Aid and Investigations Unit Department of Health

Department of Health, Postal address: GPO Box 4541, Melbourne, VIC 3001

neptfirstaidregulation@health.vic.gov.au