Department of Health

Practice and service quality

Victoria’s public mental health services are committed to high standards of practice and service.

The services are governed by the Victorian Mental Health Act 2014 and informed by the National standards for mental health services 2010 and the National practice standards for the mental health workforce 2013.

Community Services Quality Governance Framework

Quality governance domains are Client and family partnerships, Workforce, Best practice, Risk management, Leadership and culture

The Community Services Quality Governance Framework sets the objective of safe, effective, connected and person-centred community services for everybody, every time. It outlines the principles, domains, roles and responsibilities of quality governance and includes measures of success, and indicators of poor quality governance. 

It is designed for use across all community services delivered, funded and regulated by the Victorian Department of Health and Human Services. Community services include, but are not limited to: Community Based Health Services, Child Protection, Child and Family Services, Disability Services, Housing and Homelessness Services, and Family Violence Services.

Community Services Quality Governance Framework

Reviewed 23 October 2021


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