Intake and comprehensive assessment determines the correct referral pathway for each person to youth, adult, residential and non-residential, state and Commonwealth-funded alcohol and other drug treatment services.
There are two ways people can access intake and referral to treatment. The first is to contact DirectLine on 1800 888 236 or via the . DirectLine provides 24-hour, 7-day counselling, information and referral.
The second is by contacting a local intake provider. As the primary entry point to the , catchment-based intake services work closely with DirectLine and other treatment providers. People seeking treatment may also be referred to intake services from a range of health and human service providers (such as a general practitioner).
Telephone and online services
Referral to Victorian alcohol and other drug treatment services, counselling, support and information services is provided over the telephone and online.
Additional access and referral arrangements
Access to the Victorian alcohol and drug treatment system is through DirectLine, catchment-based intake or other ways for specific groups of people.
Intake process and tools
Intake services facilitate entry for new clients to the Victorian alcohol and other drug treatment system.
Catchment-based intake services
Service providers located in all local catchment areas in Victoria provide intake of people for alcohol and other drug treatment.
Bed vacancy register
The Victorian alcohol and other drug bed vacancy register helps referring services to find beds for people needing treatment.
Reviewed 29 November 2023