Service development and improvement
Alcohol and other drug treatment service providers are responsible for providing a safe, accessible and professional service and for treating clients with dignity, respect and courtesy.
The Victorian alcohol and drug treatment principles and the Victorian alcohol and other drug client charter create a foundation for a robust service system and outline the Department of Health & Human Services’ expectations of state-funded alcohol and other drug treatment providers. Funded alcohol and other drug treatment services in Victoria must also meet the requirements of any relevant accreditations and standards, and comply with any relevant service standard guidelines released by the Victorian Government.
Community Services Quality Governance Framework
The Community Services Quality Governance Framework sets the objective of safe, effective, connected and person-centred community services for everybody, every time. It outlines the principles, domains, roles and responsibilities of quality governance and includes measures of success, and indicators of poor quality governance.
It is designed for use across all community services delivered, funded and regulated by the Victorian Department of Health and Human Services. Community services include, but are not limited to: Community Based Health Services, Child Protection, Child and Family Services, Disability Services, Housing and Homelessness Services, and Family Violence Services.
Alcohol and other drug client charter and resources
The Victorian Alcohol and Other Drug Client Charter helps to improve treatment standards for people who use public alcohol and other drug services.
Alcohol and other drug treatment principles
The Victorian Government has developed 11 alcohol and other drugs treatment principles for service providers to achieve a better treatment system.
Service quality and accreditation
Victorian alcohol and other drug services must comply with relevant accreditations and standards, quality frameworks, policies and procedures.
The Victorian maintenance pharmacotherapy policy provides information about the legal and effective use of pharmacotherapies for opioid dependence.
Drink and Drug Driving Behaviour Change Program
The programs involve a range of measures for offenders including an education program.
Alcohol and other drug performance management framework
The Alcohol and other drug performance management framework describes the alcohol and other drug performance indicators and outlines how the department works with service providers to respond to performance issues.
Alcohol and Other Drug Residential Rehabilitation Facility Design Guidelines
Best practice design principles for new alcohol and other drug residential rehabilitation facilities.
Reviewed 29 October 2021