The experiences of people with lived experience of mental health distress, along with their family members and supporters, are central to the Victorian mental health system operating at its best. Their insights and voices are vital to delivering safe and effective care.
A Consumer is anyone who has personal, lived or living experience of mental health distress and has used, is currently using, or is seeking help from mental health services.
A Carer is any family member, friend, or supporter (including young people under 18) who provides emotional support, daily assistance, or personal care to someone living with a mental health distress.
The Mental Health and Wellbeing Act 2022 places people with lived and living experience at the centre of Victoria’s mental health and wellbeing system. The Act promotes supported decision-making by supporting people to participate in decisions and exercise a choice about their assessment, treatment, care and support.
It recognises the important role of families, carers and supporters, and promotes the participation of people with lived and living experience in leadership, service design and the continuous improvement of the mental health and wellbeing system.
Consumer and carer engagement
Consumer and carer engagement is important for the delivery of safe, person-centered and recovery-oriented mental health and wellbeing services.
Consumer and carer financial support
Financial support is available to assist eligible consumers of area mental health and wellbeing services, and also for families, carers and supporters.
Consumer and Carer Experience Surveys
Your Experience of Service (YES) consumer survey and the Carer Experience Survey (CES) are conducted each year. Click for more details.
Updated