Department of Health

Key messages

  • Ambulance Victoria is responsible for deciding how best to transport a patient.
  • Ambulance fees will increase 4% from 1 July 2023, in line with CPI.

Ambulance Victoria is responsible for deciding which ambulance resource is best suited to transport a patient.

Consideration is given to the patient's acuity and the urgency of the situation, the location and availability of Ambulance Victoria's resources at the time of the request for transport, and the most efficient use of those resources.

Ambulance Victoria fee schedule 2023-24

Ambulance fees will increase 4% from the previous year from 1 July 2023.

All fees are GST exclusive. Where GST does apply (primarily to public hospitals) Ambulance Victoria will include the GST amount when invoicing.

Road transport fees


All users

Metropolitan Emergency Road


Regional and Rural Emergency Road



All users


Clinic car*

Metropolitan Non-Emergency Road



Regional and Rural Non-Emergency Road



Cases with a final priority of 5 or greater are charged at non-emergency rates. The allocation of these priorities is performed during (and by) the call taking processes when contacting Emergency Services Telecommunications Authority (ESTA). These priorities are allocated in accordance with the Non-Emergency Patient Transport Act 2003 and the Non-Emergency Patient Transport Regulations 2016.

* The clinic car service is only available in Metropolitan Melbourne and selected regional and rural locations.


All users

Metropolitan, regional and rural


Air transport

Air transport fees are not affected by whether a transport is emergency or non-emergency. The type of transport - rotary (helicopter) or fixed wing (aeroplane) - determines the fee.

Air transport fees

All users*

Fixed wing

Variable charge


Fixed charge



Variable charge**


Fixed charge


*Excludes Victoria Police, Australian Search and Rescue, interstate public and private hospitals and interstate ambulance services. These agencies are advised to contact Ambulance Victoria for the applicable fee structure.

** General patients will continue to pay the variable component only for rotary transport.

Note: Air transport fees do not include any road transport associated with the air transport. Road transports are billed separately.

Interstate transport

For all interstate transports, these fees do not apply. Please contact Air Ambulance Victoria who will provide a quote for undertaking any interstate ambulance transport.

Reviewed 30 June 2023


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