Department of Health

Key messages

  • The Service coordination continuous improvement framework 2012 helps service providers work together better to coordinate care for Victorians.
  • The framework has eight criteria for measuring service coordination implementation. It also has lists of sample evidence to demonstrate a provider has met the criteria.

The Service coordination continuous improvement framework 2012 is a tool to help service providers implement service coordination across Victoria. It aims to:

  • support providers to monitor and continuously improve how they implement and practise service coordination
  • enable an agreed process for organisations to monitor service coordination for their reporting and planning
  • help a provider’s new program areas assess their service coordination readiness, and identify infrastructure and practice changes that are needed
  • support organisational quality and accreditation processes.

The framework works alongside the Victorian service coordination practice manual 2012, Good practice guide 2012, and the Service Coordination Tool Templates (SCTT).

Reviewed 29 May 2015


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