Department of Health

Service standards for mental health

Key messages

  • National standards for mental health services provide a framework that apply to Victorian mental health services statewide.
  • The standards emphasise the desired outcomes, rights, dignity and empowerment of consumers and provide guidance for clinicians.
  • There are national implementation guidelines to assist in implement the standards in different services.

The 2010 National standards for mental health services (the standards) provide a framework for quality mental health care that is recovery focused, consumer and carer centric, integrated and evidenced based.

The standards apply to Victorian mental health services – public, private and non-government – and services that deliver mental health care in community and primary care settings.

Principles of the national standards

The standards use the following principles of care:

  • Mental health services should promote optimal quality of life.
  • Services are delivered with the aim of facilitating sustained recovery.
  • Consumers should be involved, as far as possible, in all decisions of treatment and care, and their treatment and setting.
  • Consumers have the right to have a nominated carer involved in all aspects of care.
  • Role, needs, capacity and requirement of carers are recognised.
  • Participation of consumers and carers in development, planning, delivery and evaluation of mental health services is encouraged.
  • Mental health treatment, care and support should be tailored to meet the specific needs of the consumer.
  • Mental health treatment, care and support should impose the least personal restrictions on rights and choices of the consumer.

The standards emphasise desired outcomes for people with a mental illness, their carers and the wider community. They reflect the rights, dignity and empowerment of individuals.

They also provide guidance on how to involve people with a mental illness, their families and carers in service planning, delivery, evaluation and improvement.

Accreditation

The standards are integrated with existing accreditation frameworks and processes for Victoria’s specialist mental health services – both clinical and the community support sectors.

Implementing the standards

Three national implementation guidelines provide clear directions for how to implement the standards in different services.

Reviewed 29 May 2015

Health.vic

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