Department of Health

Key messages

  • The Transition Care Program aims to minimise older people undertaking inappropriate lengths of stay in hospitals.
  • Flexible care locations are legislated by the Aged Care Act 1997.
  • Services include:
    • nursing and medical support
    • personal care
    • physiotherapy
    • case management.

About the program

The Transition Care Program (TCP) aims to minimise the number of older people experiencing inappropriate, extended lengths of stay in hospital or being prematurely admitted to residential care.

The TCP supports a person-centred and collaborative approach to achieve the best possible outcome for the person. This means involving them in discussions, planning and decision-making.

By offering case management, low-intensity therapy and personal support, TCP enables older people to have more time in a non-hospital environment to complete their restorative process. They can also finalise and access their long-term care arrangements.

In a case where the person is unable to participate in discussions and express preferences, a representative will act on their behalf.

The TCP is a joint Commonwealth and state/territory government funded program.

    TCP services

    The TCP provides:

    • nursing support
    • personal care
    • physiotherapy and other allied health disciplines
    • medical support
    • case management.

    A complete list of the specified care and services for TCP can be found in the Transition Care Program information and client agreement which can be accessed from the Downloads section of this page.

    All TCP care recipients work with their case manager and care team to establish their goals and develop their plan of care. It is expected that this plan will be regularly reviewed and updated as their care needs change.

    Program recipients and referrals

    The TCP services aim to assist older people in hospital who:

    • who require more time to improve their physical, cognitive and psychosocial health to enable them to live independently
    • who need to optimise their health while assisting them and their families/carers to make appropriate long-term care arrangements.

    There are a number of steps that take place as part of a referral.

    Step 1. If a person is in hospital (in an emergency department short stay unit, acute or subacute ward), they can self-refer to the TCP or have a referral made on their behalf by hospital staff.

    The referral may be made to:

    • the TCP associated with the hospital; or
    • to one that provides services in the area where the person lives, or intends to live following hospitalisation.

    Step 2. The Aged Care Assessment Service (ACAS) will then determine the person’s initial eligibility.

    Once satisfied, a member from the transition care team will meet with the person to discuss the program in more depth.

    Find out more about the My Aged Care assessment services including ACAS.

    Step 3. If the person wishes to go ahead, goals will be agreed on and these will inform the care plan. A client agreement will also be signed by the person (or their representative) and a TCP staff member.

    Where TCP is delivered and length of support

    TCP can be provided in:

    • a residential location, such as an aged care facility; or
    • in an older person’s home.

    Some people may move between locations as their care needs change. When a person is assessed, the program determines where their care needs can best be met and what services they require.

    A TCP is time-limited. The amount of time required will depend on an individual’s situation.

    However, the most common scenarios are as follows:

    • Usually people stay on the program for 4 to 6 weeks and the limit is 12 weeks. Within this time, it is expected that people will have been assisted to access suitable longer-term care and support.
    • If further therapeutic benefit is possible, the program may request an extension from the Aged Care Assessment Service (ACAS) for a maximum period of 42 days (or 6 weeks). A further extension cannot be requested for a person who has already received the maximum extension during a particular period of care.

    Program costs

    The majority of the costs of the TCP are covered by the subsidy provided to Victorian health services by the Commonwealth and Victorian Governments. However, the Commonwealth Government also requires a daily care fee contribution from people who are able to pay.

    The maximum fees are calculated based on the basic single aged pension and are adjusted twice yearly (20 March and 20 September):

    • community clients - 17.5 per cent which equates to a daily rate
    • residential clients - 85 per cent which equates to a daily rate.

    Any financial concerns impacting on a person’s capacity to pay the contribution fee should be discussed with the person’s case manager

    Taking leave while in the program

    • From 1 July 2021 the government introduced a provision to allow people receiving services from transition care to take up to 7 days leave, in total, from their transition care episode. The leave can be used for hospital or social reasons and can be taken as single days or longer.
    • If there is an interruption to the TCP episode of care for more than 7 days, the transition care episode must end. To recommence TCP care, the person will require a valid Aged Care Assessment Service approval and must commence a new transition care episode directly after another hospital stay.

    Legislation governing the TCP

    The flexible care locations used in the Transition Care Program are legislated by the Aged Care Act 1997 and the aged care principles made under the Act.

    Additionally, the Transition Care Program guidelines 2022 govern the provision and operation of the program.

    Accessing the program for different residents or visitors

    • The program commences upon discharge from hospital. It is available nationally and is not bound by geographical location.

      This means that a person visiting Victoria and requiring the TCP following a hospital admission can either be:

      • referred to a service closer to their usual place of residence, or
      • supported by a Victorian service if remaining in this state.

      It is unlikely that a Victorian service would support a person returning interstate because face-to-face contact could prove a challenge.

      Hence, the opportunity exists to refer to a service provider closer to where the person resides.

    • An older person visiting from overseas can access TCP if:

      • they are recommended, following an Aged Care Assessment Service assessment, and
      • the program can support their care requirements while they are in Australia.

      However, if they are not permanent residents, they will not have Medicare or subsidised pharmaceutical entitlements. They will, therefore, be responsible for any out-of-pocket expenses.

      People from countries with reciprocal health care agreements with Australia may be eligible for Medicare. For more information visit the About reciprocal health care agreements page on the Services Australia website.

    • People receiving Commonwealth funded residential services can access TCP if:

      • assessed by the Aged Care Assessment Service (ACAS) as eligible while in hospital, and 
      • if the program can provide the required support.
      Taking leave from the program

      A leave provision exists for those who exit the program temporarily. This enables them to access the TCP while their bed is held during their absence.

      The provider must be informed of this intention because there are funding implications for such services where the stay exceeds four4 weeks (or 28 days).

      Financial considerations should be made by the recipient. A resident of an aged care facility may need to continue fee payment while absent, which will impact on their capacity to pay TCP fees. This will then result in the need to waive the TPC fees.

      Also, while it is possible for TCP to support the person in their existing facility, this may not be a sustainable option due to existing health service contractual arrangements. As such, a person requiring bed-based care provision may be asked to move to a location the health service is using to provide transition care.

      Please note: A TCP home-based place cannot be used to support a person wishing to return to their residential aged care facility

    • People receiving Commonwealth funded home care packages can access TCP if assessed by the ACAS as eligible while in hospital and if the program can provide the required support.

      A leave provision exists for such clients enabling access to TCP while their package is held during their period of absence. However, the provider must be informed of this intention because there are funding implications for such services where their stay exceeds 4 weeks (or 28 days).

      The program must provide the required services to a home care package recipient and not simply top up the existing care plan because the person will be on leave from the package.

      Please note: Home care package recipients cannot be charged fees from their provider for the period during which they receive the transition care.

      Find out more about the Commonwealth Home Support Programme by visiting the Australian Government website - My aged care.

    • A resident of a Supported Residential Service (SRS) can access TCP if assessed as suitable while in hospital.

      The person can be supported as a home-based client because an SRS is not a Commonwealth funded aged care service. The only exception would be where TCP had a contract with an SRS for the purposes of providing a bed-based service.

      A SRS recipient can be referred for a home care package because the SRS location is considered their home. However, negotiation must take place between providers when accepting the client to ensure services are not duplicated.

      Please note: The client contribution fee may need to be waived because they will be paying a fee to the SRS to secure their bed while supported in TCP and no leave provision is possible.

      Find out more about SRS by visiting the Mental health services and supported residential services page.

    • As a last response, a younger person with an approved National Disability Insurance Scheme (NDIS) plan, including support to explore age-appropriate housing, may be eligible to access services through TCP.

      They (and/or their representative) will be referred to the My Aged Care contact centre so they are registered within the MyAgedCare system.

      A My Aged Care contact centre will refer the younger person to:

      • The NDIA (for NDIS participants), or
      • Ability First Australia (for non-NDIS participants, or individuals who are yet to test their NDIS eligibility).

      Find out more by accessing the Principles and guidelines for a younger person’s access to Commonwealth funded aged care services guidelines.

    • Eligible clients of the Transport Accident Commission (TAC) can access the TCP as long as they satisfy the eligibility criteria.

      It is important to note that some clients may have age-related conditions that will not be covered by their TAC claim because they are not related to the injury sustained. As such, TCP can support such clients where deemed appropriate. They will need to ensure they are not providing a service that should be delivered by TAC and that potential TCP clients are not disadvantaged.

      A close working relationship and agreement with TAC will ensure clarity of roles, expectations and goals for the TCP.

      Any contact with TAC will only be possible following the prospective client’s consent.

      People waiting for the outcome of their TAC application can still access the TCP as long as they satisfy the eligibility criteria and the provider can deliver a service that adequately addresses their care needs.

      Once their application outcome is known, they will work with TAC to address their care requirements.

      TAC recipients paying for the TCP

      A transition care service can request that TAC cover the subsidy normally provided by the commonwealth and state governments for the purposes of transition care.

      This includes the client contribution fee, as would be the case if such a patient were in hospital.

      It is recommended that this be agreed upon before the TAC recipient is admitted to the program.

    • Similar to the case of a compensable TAC client, a Worksafe Victoria recipient can access the TCP as long as they are assessed as suitable during their hospital admission.

      Once again, the TCP can request that Worksafe Victoria cover the subsidy normally provided by the Commonwealth and State Governments for the purposes of transition care. This includes the client contribution fee, as would be the case if the person were in hospital.

      It is recommended that this be agreed upon before the Worksafe Victoria recipient is admitted to the program.

    • A Department of Veterans’ Affairs recipient can access the TCP if assessed in hospital as being suitable.

      Recipients (with the exception of prisoners of war) are expected to pay the client contribution fee.

      The transition care service provider will work closely with the Department of Veterans’ Affairs to ensure the care requirements of the veteran are adequately addressed.

    Consumer information

     We have developed an information booklet for consumers.

    The TCP Information and client agreement  :

    • provides important information about the TCP
    • explains what people can expect when they are receiving care
    • explains their rights and responsibilities and the obligations of the program.

    This booklet is also a formal agreement between the consumer and their Transition Care Program service provider as required by the Aged Care Act 1997.

    The English language version of the booklet is available for download below, and is also available in a number of  community languages from the Heath Translations website.

    Reviewed 17 January 2023

    Health.vic

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