The way in which care is delivered in acute care services, especially emergency departments, has changed dramatically over the past decade.
Different service models and models of care have been developed to meet the needs of specific cohorts of patients within existing facilities. Changes to service models aim to reduce waits, improve outcomes and enhance the consumer experience.
Some models (such as care coordination) focus on minimising avoidable emergency department presentations. Co-located general practitioner (GP) services provide alternatives to inpatient admission. Other models reduce the length of stay in hospital (fast track) and prevent unplanned readmissions.
Integrating care across primary and secondary care remains a key focus.
Co-located after-hours general practice clinics
Co-located after-hours general practice clinics are aimed at providing timely, safe and accessible primary care in or near emergency departments.
Emergency department care coordination
Care coordinators work in Victorian emergency department teams providing access for community services, continuity of care and timely patient discharge.
Emergency department streaming
Emergency department streaming ensures improvements in waiting times, early assessment and care, responsiveness and safety, and timely treatment and discharge.
Fast track services for emergency departments
Fast track services ensure timely care and discharge of patients presenting to Victorian emergency departments with less serious illnesses and injuries.
General Practice Liaison program
Victoria's General Practice Liaison program aims to realign hospital and community services, thereby diminishing the need for acute care.
Medihotels assist patients to transition between the community and acute sectors by providing accommodation and health services for self-caring patients.
Observation medicine units provide alternate medical spaces in emergency departments for short-stay emergency patients.
Reviewed 05 October 2015