Department of Health

The Department of Health and Human Services supports an effective workforce in public sector residential care services through a range of training activities and events, including online training.

Pressure injuries training

Preventing and managing pressure injuries (or pressure ulcers) is an internationally recognised issue in healthcare. The department provides an online education program for clinical staff and residential aged care workers, to improve resident outcomes.

This online training is available for use by staff in all health and aged care services.

Quality indicator online learning

This set of learning modules supports managers and staff to better understand and make the best use of indicators for improving resident care.

Quality indicators are important tools for improving care. The Victorian quality indicator program is part of a suite of quality initiatives designed to support care excellence in public sector residential aged care services (PSRACS). 

The online learning modules should be used in conjunction with the Quality indicators in public sector residential aged care services resource materials.

These modules are best viewed using the latest versions of Chrome, Internet Explorer and Firefox.

Please email any questions, queries or compliments to

Overview module

  • Why we need quality indicators.
  • How the Victorian Quality Indicator program works, including data reporting and use.
  • How best to use indicators as part of a broader quality program to improve care for your residents .

Pressure injuries module

Using the pressure injuries quality indicator in residential care.


Using the falls and fall-related fractures quality indicator in residential care.


Use of physical restraint module

Using the physical restraint quality indicator in residential care.


Use of nine or more medicines module

Using the 'nine or more medicines' quality indicator in residential care.


Unplanned weight loss module

Using the unplanned weight loss quality indicator in residential care.


Reviewed 09 September 2015


Contact details

For information and support about quality and safety in Victoria's residential aged care services

Residential aged care quality improvement Ageing and Aged Care Branch, Department of Health & Human Services

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