Department of Health

Measuring outcomes in mental health services

Measuring the health outcomes of consumers in mental health services is critical to ensure that every consumer continually benefits from the treatment and care they receive.

Victoria has been a leader in the adoption and adaptation of world-leading outcome measures that enable clinicians to monitor the progress of individual consumers, to engage consumers and carers in treatment decisions, and to ensure the continuing improvement of overall service quality.

Under the National Mental Health Plan, all clinical mental health services in Victoria must routinely submit consumer outcome ratings through a national collection protocol known as the National Outcomes and Casemix Collection (NOCC). The NOCC provides a coherent picture of mental health outcomes in each state and territory, which can be used to measure clinical effectiveness across different service sectors and age cohorts.

Reviewed 28 May 2015


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