Partially delivered and in progress.
What the Royal Commission said
The Royal Commission recommended that the Victorian Government develop, fund and implement modern infrastructure for Information and Communications Technology (ICT) systems, including:
- a new statewide electronic Mental Health and Wellbeing Record for mental health and wellbeing services to replace the current Client Management Interface/Operational Data Store (CMI/ODS) system;
- a review of data items currently required for service delivery and system administration, the removal of unused items and the addition of new items that accurately reflect mental health service activity and consumer outcomes;
- a new Mental Health Information and Data Exchange that allows interoperability between the proposed Mental Health and Wellbeing Record and other services' major ICT systems to support information sharing in real time within and across services and sectors;
- a new user-friendly online consumer portal (web and mobile) connected to the Mental Health Information and Data Exchange that allows consumers to view key information about themselves and authorise sharing of information with members of their care team, including families, carers and supporters; and
- a comprehensive data repository and associated clinical registries for mental health (within the recommended Mental Health Information and Data Exchange) that will support outcome measurement, future service planning, continuous improvement and mental health research.
What are we doing?
Mental Health and Wellbeing Client Management System
A new Mental Health and Wellbeing Client Management System (MHWCMS) is currently being developed. The MHWCMS will be rolled out across Mental Health and Wellbeing Local Services and Area Mental and Health and Wellbeing Services.
What’s next?
- We will engage with the sector, seeking the expertise of service providers, and people with lived and living experience, to build a system that works for consumers and the workforce, and that is aligned with other mental health reform underway.
- The new system will be delivered in stages to leverage insights and make improvements along the way and is scheduled for full delivery across the state by mid-2028.
- It will deliver a key part of Recommendation 62 which, underpinned by complementary reforms, aims to deliver a contemporary, joined-up information architecture for the mental health system.
Updated