Partially delivered and in progress.
What the Royal Commission said:
The Royal Commission recommended that the Victorian Government:
- develop policies, standards and protocols to enable the effective, safe and efficient collection and sharing of mental health and wellbeing information.
- set expectations that mental health and wellbeing services will provide opportunities for consumers to contribute to the information held about them and gain easy access to it.
- collaborate with consumers to introduce a consent-driven approach to information sharing with mental health and wellbeing services and individuals outside of the mental health and wellbeing system.
What are we doing?
A new Mental Health and Wellbeing Client Management System is being developed to replace the current Client Management Interface and Operational Data Store, which is over 30 years old.
The new system will support better digital services and modern ways of working.
It will be rolled out in stages, allowing lessons learned from each phase to inform implementation and continuously improve information sharing.
Statewide rollout is expected by mid‑2028.
Work is underway to establish how information sharing will be integrated into the Mental Health and Wellbeing Client Management System (MHWCMS) implementation project. The aim is to ensure that the new system enables the policy and legislative intent of information sharing reforms.
Refer to the department’s update on Recommendation 62 for further details on the interrelated work program.
Updated