Department of Health

Local adult and older adult mental health and wellbeing services

The Royal Commission into Victoria’s Mental Health System recommended the establishment of up to 60 Local Adult and Older Adult Mental Health and Wellbeing Services across Victoria.

The new service stream, now known as Mental Health and Wellbeing Locals (Local Services), are an important part of Victoria’s reformed mental health and wellbeing system. 

They provide an easy way to get treatment, care and support for people aged 26 years and over who are experiencing mental health concerns – including people with co-occurring alcohol and drug treatment and care needs.

The first six Local Services are now open in the local government areas of Benalla-Wangaratta-Mansfield, Brimbank, Frankston, Greater Geelong-Queenscliffe, Latrobe and Whittlesea.

The service providers are:

  • Benalla-Wangaratta-Mansfield: Wellways Australia in partnership with Albury Wodonga Health and Australian Community Support Organisation (ACSO)
  • Brimbank: cohealth in partnership with Clarity Health Care and the University of Melbourne 
  • Frankston: Wellways Australia in partnership with Peninsula Health and Mentis Assist
  • Greater Geelong-Queenscliffe: Barwon Health in partnership with Wellways Australia, ermha365 and Wathaurong Aboriginal Co-operative
  • Latrobe: Neami National in partnership with Drummond Street Services and Uniting Vic.Tas
  • Whittlesea: Neami National in partnership with Drummond St Services, Uniting Vic Tas and Victorian Aboriginal Health Service.

Fact Sheets

The Department of Health has developed Fact Sheets to explain how the new service stream intersects with other mental health and wellbeing services.

Information for consumers, carers, families and supporters is on the Better Health Channel website including a Fact Sheet available in English and 24 community languages.

Further locations

The next nine Local Services will be established in: Dandenong, Shepparton, Melton, Mildura, Lilydale, Bendigo-Echuca and Orbost-Bairnsdale. Followed by additional Local Services in Melbourne, Werribee-Truganina, Ballarat, Craigieburn-Sunbury, Ringwood, Horsham-Ararat and Warrnambool-Hamilton-Portland.

By the end of 2026, we plan to set up services for all Victorian adults and older adults. This will mean Victorians will get the support they need sooner while staying in their community, closer to their families, carers and supporters.

Consultation and engagement

The Royal Commission’s Final Report described how Local Services will provide clinical and wellbeing mental health supports that respond to individuals’ needs.

The Department of Health held a number of engagement and consultation activities in 2021 to guide the establishment of the first six Local Services. This included a broad public consultation survey, interviews and focus group discussions, as well as place-based focused consultations for each of the first six Local Service locations.

People with lived experience and their families, carers and supporters gave valuable insights about the way they want to experience local services. We also heard from people working in mental health and alcohol and other drug services, other health and related services and the broader community.

Read more about our engagement activities on the Local Services Engage Victoria website.

Service Framework

The Department of Health has developed a Service Framework for providers of this new service stream. It will guide the operation and service delivery of Local Services across Victoria.

The Service Framework reflects the vision and findings of the Royal Commission. It was developed with valuable and diverse input from people with a lived and living experience of mental illness, as well as technical and clinical advice from the mental health and wellbeing sector.

The framework outlines the objectives, key operational principles, service features and functions, components of the service model and the workforce, data reporting and operational requirements for Local Services.

Read the Service Framework on the Recommendation 3 page.

Latest update (December 2022)

  • Locations of next Mental Health and Wellbeing Locals

    The locations for the first 27 Local Services have been confirmed and will be progressively established over coming years in a phased approach. Procurement and establishment timelines will continue to be shared as soon as information is available.

    The 27 Local Services locations are:

    • Benalla-Wangaratta-Mansfield
    • Brimbank
    • Frankston
    • Greater Geelong-Queenscliffe
    • Latrobe 
    • Whittlesea

    Next locations

    • Dandenong
    • Shepparton
    • Melton
    • Mildura
    • Lilydale
    • Bendigo-Echuca
    • Orbost-Bairnsdale

    Future locations

    • Melbourne
    • Werribee-Truganina
    • Ballarat
    • Craigieburn-Sunbury
    • Ringwood
    • Horsham-Ararat
    • Warrnambool-Hamilton-Portland

    Tender process for next Mental Health and Wellbeing Locals

    It is anticipated that the procurement of the next group of Local Services will open in early February 2023.

    In line with usual Department of Health procurement practice, a market briefing will take place which will provide detailed information on the procurement process for the next tranche of Local Services. 

    Providers that intend to submit for future services and other interested parties can register at Buying for Victoria to be kept up to date. 

    Place-based engagement

    The department is not planning place-based consultations for the next round of procurement for Local Services. It is anticipated that successful service providers of Local Services will directly engage with their communities to ensure the service is responsive to the diverse needs of the local community.

    Please contact the team at LocalServices@health.vic.gov.au if you have any further questions regarding Local Services.

Reviewed 03 January 2023

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