Department of Health

Ordering vaccine

Key messages

  • You must be a registered immunisation provider in Victoria to order government-funded vaccines.
  • Login at Onelink to place your order
  • Complete a full stock count of all vaccines before placing an order.
  • The inbuilt suggested order function online will assist you to order appropriately.
  • Check the vaccines on delivery and store them appropriately.

Registered immunisation providers can order stock of government-funded vaccine (vaccines on the National Immunisation Program or provided by the Victorian Government) from the Department of Health Immunisation Unit for administration to eligible cohorts.

How to order vaccines

  • Processing of new account applications by the Immunisation Program may take up to four weeks during peak periods of the year. Applications that have not been completed correctly when submitted take a longer period.

    Before submitting an order for government-supplied vaccines, you need to apply for an account number with the Department of Health.

    To apply for an account number, all providers should submit a copy of the Application for a government-funded vaccine account which is available to download from this page. Complete the details as instructed and return the form to the department's Immunisation Unit.

    Pharmacy applicants are also required to complete the Australian Immunisation Register Application to register as a vaccination provider form. To be eligible to receive an account your application must include either:

    • your Australian Immunisation Register provider number or
    • your application to register as a vaccination provider on the Australian Immunisation Register.

    Once your application has been accepted and an account has been created you will receive an email from Onelink, who holds and distributes government-supplied vaccines in Victoria. This email will contain information to set up your online ordering account where you will be able to order government funded vaccine.

    Downloads

  • Order your vaccine via Onelink.

    • If you have issues or questions regarding online ordering contact Onelink.
    • Complete a full stock count of all vaccines before placing an order.
    • Order vaccine stock for one month of use and aim to order once a month, allowing for buffer stock while waiting for delivery.
    • The inbuilt suggested order function online will assist you to order appropriately.
    • Do not overstock; aim to maintain air circulation in the vaccine fridge.
    • You will receive a confirmation email after your order is accepted and updates on how it is tracking.
    • Allow a minimum of 3 business days (5 days in April/May) for processing and delivery of your vaccine order. Note there are no deliveries to country areas on Mondays.

    If you are unable to use the online ordering facility, hard copy order forms and a resource to assist you to determine order quantities can be downloaded below.

    Downloads

  • It is the immunisation provider's responsibility to ensure that vaccines are stored appropriately when they are delivered.

    Vaccines must be received by practice staff who are educated in cold chain management. Follow these steps:

    • Sign the delivery docket and return it to the courier.
    • Check the TagAlert® screen and follow all instructions on the guide. If the TagAlert has registered an alarm, complete the attached form and email Onelink as soon as possible. Isolate the vaccines in the fridge while waiting for advice.
    • If the TagAlert® screen has not registered an alarm, promptly unpack the vaccines into the vaccine fridge.
    • Check that the vaccine consignment matches the delivery invoice. Email Onelink as soon as possible if there is a discrepancy.
    • Minimise the time that the vaccine fridge door is open.
    • Rotate vaccines so that the stock with earlier expiry is used first.
    • Do not remove vaccines from their packets - this protects them from light and temperature fluctuation.

    For detailed information on appropriate storage of vaccines refer to Cold chain management.

Different process for rabies vaccine / immunoglobulin

The department manages orders for rabies vaccine and immunoglobulin. These cannot be ordered online. Please complete the post-exposure rabies treatment order form or pre-exposure rabies vaccine order form and email to immunisation@health.vic.gov.au, these forms can be found in Downloads below.

View Rabies clinical information for guidance if required.

Downloads

Download the Patient Held Record form and fill it out - Take this record to each visit for Rabies or Australian Bat Lyssavirus Treatment.

Reviewed 24 March 2022

Health.vic

Contact details

Opening hours:  9am to 5pm Monday to Friday

Immunisation Unit Department of Health

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