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General enquiries
You can contact us by:
Post
Department of Health
50 Lonsdale St
Melbourne 3000 VIC Australia
Phone
Tel: 1300 650 172
- International, interstate and mobile callers: (+61 3) 9096 0000
- Local calls are free within Victoria, except on mobile phones
The National Relay Service
The National Relay Service is available for people who are d/Deaf, hard of hearing or have a speech/communication difficulty and find it hard speaking with people who use a phone.
It operates 24/7 across Australia, except for video relay calls. All calls are confidential.
Translating and interpreting service
If you need an interpreter, call 131 450 or see the Translating and Interpreting Service website.
Feedback and complaints
We are committed to safe, respectful, and high-quality healthcare for everyone. If you have had a negative experience or are concerned about the services we provide, fund, or regulate, you have the right to speak up.
Feedback and complaints about regulated entities
Some services connected to the Department of Health are managed by specialised teams.
Find more information on the complaints procedure for:
- Cemeteries and crematoria – issues related to burial or cremation services
- Procurement – concerns about how goods and services are purchased
- Food product or food business – complaints about food safety or hygiene
- Victoria Patient Transport Assistance Scheme (VPTAS) – feedback about travel and accommodation support for rural patients
- Tobacco reform – issues related to smoking laws and tobacco control
- Human Research Ethics Committee – concerns about ethical approval for health-related research
- Public Interest Disclosure – concerns about improper conduct or detrimental action involving a public officer or public body
Reviewed 06 October 2025
Health.vic
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- Hospitals & health services
- Public hospitals in Victoria
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- Rural health
- Improving Access to Primary Care in Rural and Remote Areas Initiative
- Rural x-ray services
- Rural health regions and locations
- Rural and regional medical director role
- Victorian Patient Transport Assistance Scheme
- Rural and isolated practice registered nurses
- Urgent care in regional and rural Victoria
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- Private health service establishments
- Private hospitals
- Day procedure centres
- Mobile health services
- Fees for private health service establishments in Victoria
- Design resources for private health service establishments
- Professional standards in private health service establishments
- Legislation updates for private health service establishments
- Complaints about private health service establishments
- Cosmetic procedures
- Guideline for providers of liposuction
- Private hospital funding agreement
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- Primary & community health
- Local Public Health Units
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- Maternal and Child Health Service
- Nursery Equipment Program
- Maternal and Child Health Service Framework
- Maternal and Child Health Service resources
- Child Development Information System
- Early parenting centres
- Maternal Child and Health Reporting, Funding and Data
- Baby bundle
- Sleep and settling
- Maternal and Child Health Workforce professional development
- Aboriginal Maternal and Child Health
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- Public health
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- Cemeteries and crematoria
- Cemetery trust member appointments
- Cemetery search
- Cemeteries and crematoria complaints
- Cremations
- Exhumations
- Governance and finance
- Cemetery grants
- Interments and memorials
- Land and development
- Legislation governing Victorian cemeteries and crematoria
- Cemeteries and crematoria publications
- Repatriations
- Rights of interment
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- Medicines and Poisons Regulation
- Patient Schedule 8 treatment permits
- Schedule 8 MDMA and Schedule 8 psilocybine
- Schedule 9 permits for clinical trials
- Documents and forms to print or download
- Legislation and Approvals
- Frequently Asked Questions - Medicines and Poisons Regulation
- Health practitioners
- Licences and permits to possess (& possibly supply) scheduled substances
- Medicinal cannabis
- Pharmacotherapy (opioid replacement therapy)
- Recent updates
- SafeScript
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- Environmental health
- Improving childhood asthma management in Melbourne's inner west
- Climate and weather, and public health
- Environmental health in the community
- Environmental health in the home
- Environmental health professionals
- Face masks for environmental hazards
- Human health risk assessments
- Lead and human health
- Per- and poly-fluoroalkyl substances (PFAS)
- Pesticide use and pest control
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- Immunisation
- Respiratory syncytial virus (RSV) immunisation
- Seasonal influenza vaccine
- Immunisation schedule and vaccine eligibility criteria
- Ordering vaccine
- Immunisers in Victoria
- Immunisation provider information
- Cold chain management
- Adverse events following immunisation reporting
- Vaccine error management
- Vaccination for infants and children
- Vaccination for adolescents
- Vaccination program for adults
- Vaccination for special-risk groups
- Victorian coverage rates for Victoria
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- Infectious diseases guidelines & advice
- Infection control guidelines
- Disease information and advice
- Advice to the cruise industry: reporting infections
- Notifiable infectious diseases, conditions and micro-organisms
- Notification procedures for infectious diseases
- Infectious diseases surveillance in Victoria
- Germicidal ultraviolet light
- Protecting patient privacy in Victoria
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- Tobacco reforms
- Tobacco reform legislation and regulations
- Quitting smoking and vaping
- Tobacco and e-cigarette retailers
- Making a report or complaint
- Resources and factsheets
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- Mental health
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- About Victoria's mental health services
- Area-based services
- Statewide and specialist mental health services
- Mental Health and Wellbeing Locals
- Mental Health Community Support Services
- Support and intervention services
- Language services - when to use them
- Access to mental health services across areas
- Transport for people in mental health services
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- Alcohol & drugs
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- Alcohol and other drug treatment services
- Overview of Victoria's alcohol and drug treatment system
- Community-based AOD treatment services in Victoria
- Drug rehabilitation plan
- Hospital-based services
- Forensic services
- Pharmacotherapy treatment
- Services for Aboriginal people
- Services for young people
- Statewide and specialist services
- Compulsory treatment
- Family and peer support
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- Alcohol and other drug service standards and guidelines
- Alcohol and other drug client charter and resources
- Alcohol and other drug treatment principles
- Service quality and accreditation
- Alcohol and other drug program guidelines
- Specialist Family Violence Advisor capacity building program in mental health and alcohol and other drug services - Victoria
- Drug alerts
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- Ageing & aged care
- My Aged Care assessment services
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- Dementia-friendly environments
- Designing for people with dementia
- Maintaining personal identity
- Personal enjoyment
- Interior design
- Dining areas, kitchens and eating
- Bedrooms and privacy
- Bathrooms
- Gardens and outdoor spaces
- Assistive technology
- Staff education and support
- Strategies, checklists and tools
- References
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- About us
- Our Strategic Plan 2023-27 (2025 update)
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- Our organisation
- Our secretary
- Leadership charter
- Our department
- Our vision and values
- Gifts, benefits and hospitality policy
- Our ministers
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- Health workforce
- Working in health
- Information sharing and MARAM
- Victorian Public Healthcare Awards
- Aboriginal healthcare workers
- Allied health workforce
- Education and training
- Enterprise agreements
- Worker health and wellbeing
- Our campaigns