Department of Health

Incident reporting arrangements for community health services

The Department of Health and Human Services deferred the reporting of critical client incidents by all community health services in the new Client Incident Management System (CIMS) from 15 January 2018 to 15 January 2019. 

The deferral of community health participation in the new CIMS has been extended for a further eighteen months to 30 June 2020. Please see commonly asked questions below for further information.

Community health services should continue to submit Category One and Category Two incident reports to the relevant department's operational division as per existing process. The Health Incident Reporting Instruction (2013) and the Human Services Critical Client Incident Management Instruction (CCIMI) (2014) to continue to apply. 

This dedicated community health services incident reporting webpage now hosts all the human services and health incident reporting forms, resources and supporting guidance previously found on the Funded Agency Channel including:

  • policy and instructions
  • links to the incident report web and written forms
  • human services client incident submission portal
  • factsheets
  • implementation guidelines.

A reference page provides you with updated hyperlinks, as many hyperlinks in the documents are out of date.

Commonly asked questions

The department has prepared factsheets with answers to commonly asked questions from community health services about incident reporting arrangements.

Incident reporting in community health services - December 2018

More information 

Find out more about the enhancement of the Victorian Health Information Management System by the Victorian Agency for Health Information.

Find out more about the department's new Client Information Management System (CIMS)

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Reviewed 25 October 2021


Contact details

Victorian Health Information Management System

Contact details

Client Incident Management System

Contact details

For more information about community health services incident reporting arrangements, email the department’s Primary and Community Health Unit.

Primary and Community Health Unit

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