Recommendation 53

Strong oversight of the quality and safety of mental health and wellbeing services

Partially delivered and in progress.

What the Royal Commission said

The Royal Commission recommended the establishment of a new Mental Health and Wellbeing Commission. The Commission will monitor, inquire into, and report on system-wide quality and safety. It will act as a leader in the mental health and wellbeing system, to inspire system-wide cultural change.

The Commission’s oversight functions will extend to all providers funded by the Victorian Government to deliver mental health and wellbeing treatment, care and support. This includes services delivered by public health, community health, non-government and private organisations. It also includes delivery in hospitals, the community, public and private prisons, and police cells. In fulfilling its role it will monitor, as a priority, the use of seclusion and restraint; the use of compulsory treatment; the incidence of gender-based violence in mental health facilities and the incidence of suicides in healthcare settings.

As part of this recommendation, the role of the current Mental Health Complaints Commissioner will transfer to the Commission.

What we’ve achieved

The Mental Health and Wellbeing Commission

  • The Mental Health and Wellbeing Commission was established as an independent statutory authority on 1 September 2023 under the Mental Health and Wellbeing Act 2022.
  • The role of the former Mental Health Complaints Commissioner was transferred to the Mental Health and Wellbeing Commission.
  • The Mental Health and Wellbeing Commission’s remit is to monitor and publicly report on the performance, quality and safety of the mental health and wellbeing system; undertake resolution processes and investigations into complaints; and conduct inquiries.
  • The Commission has developed a Monitoring and Reporting Plan which details their approach to monitoring and reporting on the performance, quality and safety of the mental health and wellbeing system.

The Commission also developed a Lived Experience Plan that calls for everyone in the mental health and wellbeing to embed every piece of work, every setting and every space with the experience and expertise of those with lived experience.

  • The composition of the Commission includes people with lived and living experience, elevating lived and living experience leadership.

Read more on the Mental Health and Wellbeing Commission website.

Updated