Ordering vaccines

• Before placing an order, you must apply for an account number with the Department of Health.
• Download the government funded vaccine account application form and submit it to the Immunisation Program immunisation@health.vic.gov.au.

Note: Processing may take up to six (6) weeks. Incomplete applications will not be approved.

Under the Australian Immunisation Register Act 2015, all immunisation encounters must be reported to AIR. If you don’t have an AIR provider number, submit an AIR IM004 form. If state endorsement is required, include it with your vaccine account application.

Before ordering:

1. Check your last approved order date (via My Account > Order History).
2. Complete a full stock count of your vaccine fridge(s).
3. Report stock on hand (enter 0 for vaccines not held).
4. Combine influenza and other vaccines in one order.
5. Order in doses, not packs.

Place your order online via Onelink for all immunisation products except rabies.

• One order per month is recommended
• Orders are accepted:
  • every 7 days from April to September
  • every 14 days during the rest of the year
• Use the suggested monthly order and product history tools to guide your order.
• Avoid overstocking - maintain airflow in your vaccine fridge.

You’ll receive a confirmation email once your order is accepted, along with tracking updates.

Note:

• Orders may be audited, and AIR data may be reviewed.
• Allow 3 business days for delivery (or 5–7 days during flu season).
• There are no deliveries to rural areas on Mondays.

Vaccines must be received by staff trained in cold chain management.

While unpacking:

• Verify the delivery matches the invoice and is undamaged.
• Contact Onelink immediately if there are issues, including a breached TagAlert®.
• Minimise fridge door opening time.
• Rotate stock to use vaccines with the earliest expiry first.
• Keep vaccines in their original packaging.

Use the Government Funded Vaccine Account Change of Details form to update:

• Service name
• Phone number
• Generic service email
• Delivery address
• Responsible practitioner

Notify the Immunisation Program within 5 working days of any changes. Failure to do so may result in account suspension.

Ensure your generic service email is current to receive important updates.

Post-exposure prophylaxis must be processed through a Local Public Health Unit (LPHU).

1. Complete the Post-Exposure Rabies Treatment Order Form. Stock for upcoming patient appointments should be ordered through the LPHU in which the patient is presenting for their appointment. A list of LGAs for each catchment area are available on our Local Public Health Unit page.
2. Email the form to the appropriate Local Public Health Unit
3. Download and complete the Patient Held Record form and for the patient to bring it to each treatment visit.

Email addresses for LPHU orders

• Ovens Murray: protection@awh.org.au
• North Eastern: nephu@austin.org.au
• Western: WPHU@wh.org.au
• Grampians: phu@gh.org.au
• Barwon Southwest: PHU@barwonhealth.org.au
• South East: sephu.trace@monashhealth.org
• Loddon Mallee: lmphu@bendigohealth.org.au
• Goulburn Valley: PHU@gvhealth.org.au
• Gippsland: grphu@lrh.com.au

More information

• Replacement stock should be ordered through the LPHU in which the health service is located (where applicable to eligible health services)
• Forms will be processed during business hours (9am to 4pm, Monday to Friday)
• Emails received outside of business hours will be actioned the following business day

For advice at any time, including urgent out-of-hours advice please call 1300 651 160

1. Complete the Pre-Exposure Rabies Treatment Order Form.
2. Email the form to immunisation@health.vic.gov.au

More information:

• Forms will be processed during business hours (9am to 4pm, Monday to Friday)
• Emails received outside of business hours will be actioned the following business day
• Download and complete the Patient Held Record form and for the patient to bring it to each treatment visit.

For urgent out-of-hours advice please call 1300 651 160

See Rabies clinical information for guidance if required.