Key messages
- Evidence is mounting for the benefits of consumer and carer involvement in improving health services.
Engagement with consumers is integral to the development, implementation and evaluation of cancer health policies, programs, services and research.
A strategic approach that involves consumers and carers as drivers in the quality improvement of cancer services in Victoria has been developed. This approach ensures effective participation of consumers, carers and community members as partners in the Integrated Cancer Services (ICS).
International and local support for consumer participation is increasing and evidence is mounting on the benefits of consumer and carer involvement in improving health services.
For consumers and carers, this approach acknowledges and values the input of people who have experienced the cancer journey, and makes a real contribution to legitimising the role of consumers and carers as key partners in the planning, delivery and reform of cancer services.
Safer Care Victoria have a range of programs and resources to help health services provide a voice for consumers and engage them meaningfully in decisions and activities.
Reviewed 13 September 2023
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Cancer Support, Treatment and Research Department of Health