Flinders Street Health

Flinders Street Health is a purpose-built community health service at 244 Flinders Street, Melbourne. It has been established to make it easier for people experiencing complex health and social challenges in Melbourne’s CBD to access the health care and practical support they need.

It will bring health care, mental health, alcohol and other drug, outreach, service navigation, and social services support together in one location. The service will also provide access to practical facilities, including a kitchen, laundry and showers.

Who Flinders Street Health will support

Flinders Street Health will support people in Melbourne’s CBD who have complex health or social needs and may experience barriers to accessing care.

This may include people experiencing:

• substance use
• mental health challenges
• homelessness
• social isolation
• family violence
• poor physical health
• other barriers to health care and social support.

What services are available

Flinders Street Health brings new and existing support services together in one location.

These will include:

• primary health care and health assessments
• mental health and wellbeing support
• alcohol and other drug treatment and harm reduction support
• counselling
• sexual health support
• care planning and service navigation
• outreach support

The service will also provide practical facilities and help people connect with other supports.

This will include:

• food
• showers and laundry facilities
• housing and homelessness support
• family violence support
• legal, optometry and employment support

Staff will work with each person to understand their needs and connect them with suitable care and support.

Multidisciplinary teams at Flinders Street Health will include doctors, registered nurses, harm reduction workers and other health and social support professionals.

Dedicated outreach teams will also operate from the service, helping connect street-based outreach with treatment and support at Flinders Street Health.

Accessing Flinders Street Health

From 19 October, people will be able to visit Flinders Street health without an appointment.

People may also:

• be referred by another health or social service
• be connected through cohealth outreach
• get help from another service or support worker to make contact.

Staff at reception will talk with each person about their needs and connect them with suitable care and support. Current access and referral information will be available on cohealth’s website.

Location and opening hours

Flinders Street Health is at:

244 Flinders Street
Melbourne Victoria 3000

The public entrance is on Flinders Street. There is no client access from Degraves Place.

From 19 October 2026, Flinders Street Health will be open Monday to Friday, 9.30 am to 5.30 pm.

For general questions about Flinders Street Health: Call cohealth on 1800 495 434 or email getintouch@cohealth.org.au.

cohealth outreach teams

Outside of service hours, cohealth’s outreach teams can be contacted to respond to concerns and provide support in the CBD. Cohealth’s outreach teams will operate across Melbourne’s CBD:

• Monday to Friday, 9 am to 10 pm
• Saturday and Sunday, 10 am to 10 pm

If someone requires immediate health, welfare or outreach support, call the cohealth Outreach Team on 0438 359 273.

For current services, access and opening hours information, visit the [cohealth Flinders Street Health webpage].

Take a look inside

Take a video tour of Flinders Street Health to see the completed building and its facilities.

Safety and the local area

The Department of Health and cohealth recognise the importance of safety and local amenity for residents, traders, workers, visitors and people using the service.

The building has been designed and will be operated to support safe, purposeful engagement with health and social services. This includes a large reception and waiting areas, staffing and site management arrangements, and coordination with local partners to identify and respond to any issues if they arise.

People will only be able to access the service on Flinders Street, with no access from Degraves Place. Illicit drug use will not be permitted in the Hub or in its immediate vicinity.

Outside Flinders Street Health’s operating hours, cohealth’s outreach teams can be contacted to respond to concerns and provide support in the CBD.

cohealth will work with the Department of Health, City of Melbourne, Victoria Police and other local services to monitor safety and amenity, respond to any concerns and support positive outcomes for the community.

A CBD Reference Group has been established to bring together local health and social support organisations, businesses and residents’ groups to support coordination, share information and identify local concerns in Melbourne’s CBD. This group includes representatives from the council and local trader and resident groups.

Working with the community

The Department of Health and cohealth are continuing to share information and hear from people and organisations in Melbourne’s CBD.

Engagement activities include:

• the CBD Reference Group
• information from local residents and traders
• direct briefings with stakeholders
• community information sessions and tours

Residents, traders, service partners and other stakeholders are welcome to tour the service to find out more. Find out more about tours on cohealth’s website.

Is Flinders Street Health a supervised injecting room?

Flinders Street Health is a community health and support service. It is not a Medically Supervised Injecting Room.

The service will provide health care, mental health support, alcohol and other drug treatment, counselling, outreach and social support. Illicit drug use is not permitted or allowed at or around the Hub.

The Victorian Government has no plans to establish another supervised injecting room in Victoria.

Hydromorphone clinical implementation trial

In future, Flinders Street Health will include a separate space for a small, time-limited hydromorphone clinical implementation trial.

Hydromorphone can be used under clinical supervision to treat opioid dependence when a person’s needs have not been met by other available treatments. The treatment is intended to reduce illicit opioid use and support improved health and social outcomes.

The trial is intended for a small number of eligible adults with severe opioid dependence who have not benefited from available treatment options. Participation will be voluntary, subject to clinical assessment, and provided in a supervised clinical setting.

The trial will be separate from the main Flinders Street Health services. It is not a medically supervised injecting service.

Clinical, eligibility, referral and governance arrangements are still being finalised. More information will be provided before the trial begins.

Contact and support

For general questions or concerns about Flinders Street Health:

• call cohealth on 1800 495 434
• email getintouch@cohealth.org.au
• see Flinders Street Health on the cohealth website

For health, welfare or outreach support in Melbourne’s CBD, call the cohealth Outreach Team on 0438 359 273 between 9 am - 10 pm weekdays, and 10 am - 10 pm weekends.

For an emergency or an immediate risk to safety, call Triple Zero (000).

For non-urgent police matters, call 131 444.

The City of Melbourne continues to manage public-space matters including street cleaning, waste, parking and graffiti.

Why Flinders Street Health is needed

People experiencing substance use, homelessness, mental health challenges, family violence, social isolation or other complex issues often face barriers to accessing mainstream services. This can lead to poorer health outcomes and more visible public health and safety impacts in the CBD.

Flinders Street Health will provide a coordinated pathway to healthcare, treatment, practical support and other services.

By meeting people’s needs earlier, services like Flinders Street Health can reduce drug-related harms, improve health outcomes and reduce the need for emergency responses, contributing to a safer and more welcoming CBD.

The Statewide Action Plan

Flinders Street Health is part of the Victorian Government’s Statewide Action Plan to save lives, reduce drug harms and give more people the care they need in the CBD and across Victoria. The service will be run by cohealth.

The Statewide Action Plan takes a health-led approach to:

• save lives
• reduce drug harms
• make treatment, health care and social support easier to access
• connect people with care in Melbourne’s CBD, suburbs and regional Victoria.

More information

• Flinders Street Health on the cohealth website
• Better Health Channel Flinders Street Health webpage