Department of Health

Specialty: Joint pain
Age group: Adult

Direct to an emergency department for:

  • Irreducible shoulder dislocation
  • Brachial plexus injury after reduction
  • Suspected fracture
  • Traumatic and deformed acromioclavicular (AC) joint injuries

Criteria for referral to public hospital service

  • First episode of shoulder trauma or dislocation in a patient:
    • where their occupation or job requires working with their hands above shoulder height
    • at risk of further dislocations due to ongoing high-impact activities
    • at risk of instability due to structural pathology
  • Acute full thickness cuff tear with functional impairment (including following dislocation)
  • Recurrent (more than 1) dislocated shoulder or shoulder instability despite at least 3 months of active treatment that included: rehabilitation/physiotherapy, medications and avoidance of triggering events
  • Instability associated with structural pathology in a patient (e.g. superior labral anterior posterior (SLAP) lesion, large Bankart lesion)

Information to be included in the referral

Information that must be provided

  • Reason for referral and expectation, or outcome, anticipated by the patient, or their carer, and the referring clinician from referral to the health service
  • Description of joint affected and onset, nature and duration of symptoms
  • If referral relates to injury, detail: date, mechanism, severity, recurrence and evolution of injury
  • Findings on physical examination including loss of range of movement and neurological examination
  • If recurrent dislocation
    • ease and method of dislocations
    • details of previous medical and non-medical management including the course of treatments and outcome of treatments
  • Hand preference and how symptoms are impacting on daily activities including impact on work, study or carer role and level of sleep disturbance
  • x-rays of the affected shoulder, instability views: anteroposterior (AP) view of Glenohumeral joint, lateral view, superior-inferior (SI) view and axillary lateral view of the affected shoulder
  • Current and complete medication history (including non-prescription medicines, herbs and supplements and recreational or injectable drugs)

Provide if available

  • Ultrasound report (including details of the diagnostic imaging practice)
  • MRI scan (including details of the diagnostic imaging practice)
  • Statement about the patient’s interest in having surgical treatment if that is a possible intervention
  • If the person identifies as an Aboriginal and/or Torres Strait Islander
  • If the person is part of a vulnerable population.

Additional comments

The Summary and referral information lists the information that should be included in a referral request.

There are other statewide referral criteria that include reference to shoulder pain:

Where appropriate and available the referral may be directed to an alternative specialist clinic or service.

Vulnerable populations include:

  • people from culturally and linguistically diverse backgrounds
  • older Australians
  • carers of people with chronic conditions
  • people experiencing socio-economic disadvantage
  • people living in remote, or rural and regional locations
  • people with a disability
  • people with mental illness
  • people who are, or have been, incarcerated.

Vulnerable patient groups also include terminally ill patients, patients with experiences of family violence, in out-of-home care, foster care and those in state care.

Referral to a public hospital is not appropriate for

  • First episode of shoulder trauma or dislocation without any of the following risk factors:
    • where the person’s occupation or job requires working with their hands above shoulder height
    • at risk of further dislocations due to ongoing high-impact activities
    • at risk of instability due to structural pathology
  • Acute full thickness cuff tear without functional impairment following dislocation
  • Recurrent (more than 2) dislocated shoulder or shoulder instability where at least 3 months of active treatment that included: medications, rehabilitation or physiotherapy and avoidance of triggering events has not been trialled.

Reviewed 27 May 2025

Statewide Referral Criteria

Contact us

Address
50 Lonsdale Street
Melbourne, VIC 3000

Phone
1300 650 172
National Relay Service

Email
plannedcare@health.vic.gov.au