Department of Health

Virtual Care Operational Framework

May 2023

The purpose of this document is to:

  • Act as a reference and enable health services that have already implemented virtual care services to aid in continuous improvement and standardisation of care.
  • Provide guidance to support the implementation, operation and extension of virtual care in Victorian public health agencies.

This framework provides the foundations for health services to implement and operate virtual care. The document outlines the core elements for Victorian public health agencies to consider - organisational, clinical, operational and infrastructure - when establishing or operating virtual care services. It should be used together with national, state, and local clinical standards, protocols, policies, and procedures.

This framework should be considered in conjunction with those referenced in the Appendices.

Reviewed 06 October 2023

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