Supporting aged care residents and visitors during COVID-19
Measures implemented by residential aged care facilities (RACFs) to prevent the spread of COVD-19 must be balanced against the broader responsibilities of providers to the physical, emotional, and psychological wellbeing of residents. Find information and resources on supporting visitors, and resident health and wellbeing.
Visiting aged care facilities
Visitors are important for ongoing health and wellbeing of residents. The following resources provide guidance on supporting safe visitor access.
Public health Directions to support safe visits
Providers must follow current public health advice to ensure that appropriate COVID safe precautions are in place. include requirements that must be observed to keep visits safe, such as conditions of entry, density limits, restrictions on the maximum number of visitors and the types of visit.
In exceptional cases only, and normally only on specific advice from the Department of Health, some areas of an RACF may be closed to visitors to keep residents safe or to restrict visitors to close family only.
Declarations and checking in
There is also a requirement to check in using the Victorian QR code system upon entry to all Victorian residential aged care facilities. Victorian care facilities need to keep a record of all workers and visitors for 28 days after entry.
Admission and transfer
Any case-by-case decision to isolate or quarantine a resident must consider the wellbeing and clinical needs of the resident, the current restriction levels, and rates of community transmission in the local area. This must be reflected in the RACF’s admission standard processes, and outbreak management plan.
Aged care residents can leave the facility they live in just as any Victorian can leave their home.
Supporting health and wellbeing
Optimising the physical, emotional and psychological wellbeing of residents is a priority during the COVID-19 pandemic and in the recovery stages. Organisations such as the and have resources to help support the health and wellbeing of residents.
Culturally and linguistically diverse groups
End of life
End-of-life care of someone living in a residential aged care facility during the COVID-19 pandemic requires site specific planning. Bereavement support referrals can be made to specialist palliative care services and residential in-reach services can provide on-site support.
Resolving concerns about health and wellbeing
Residents or their representatives should raise any concerns about health and wellbeing with their provider. Every provider has a process in place for raising and addressing concerns.
If concerns about the Residential Aged Care facility’s requirements or actions cannot be resolved, contact:
Reviewed 02 December 2021