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December 2018

Nurse talking to a patient jpeg
Nurse Sheridan Petering talks to patient Heather May using the My Care boards as a conversation starter.

Wimmera Health cares about communication

New patient information boards have been installed at bedsides at Wimmera Health Care Group.

Acting patient services director Kym Peter said the My Care board additions were a result of a successful project by a graduate nurse group.

The project showed the communication boards helped initiate better conversations between patients, nurses and doctors.

‘The boards are very clear and easy to read and provide prompts on specific care needs, food requirements, discharge planning, planing for the day and any other care questions,’ Mr Peter said.

‘The boards are updated regularly and also have basic information such as the expected date of going home and the nurse’s name.

‘Having some information visibly available helps prompt conversations, stops questions being forgotten to be asked and makes life a little less confusing for the patients and their loved ones.’

Heather May was a patient at Wimmera Health Care Group recently and she was very happy with the new boards.

‘I have found it a great help.

‘It prompts the conversation and helps you remember – and just having basic information like the nurse’s name makes your interactions a lot friendlier and natural,’ Ms May said.

Mr Peter said communication was a major factor in providing safe and quality care.

‘Something as simple as good communication is often what can be the difference between great quality care and not-so-great quality care.

‘These boards are a simple idea which we hope will make a big difference.’