Department of Health

Ambulance action plan video

  • 10 December 2015
  • Our story started in October of 2013 when my son, Matthew, was playing soccer and he collapsed. An ambulance was called almost immediately and he lay for 16 minutes waiting for an ambulance unable to breathe. We need sweeping reforms and we need to address the response times of the ambulance. 

    People need to be educated to realise that ambulances aren't there as taxis. 

    One of the most important things for our ambulance services is to make sure that we have paramedics and ambulances available for those life-threatening cases. We've halted the decline in ambulance response times and we're slowing turning things around. We've ended hospital bypass and we're bringing forward a $60 million response time rescue fund. 

    It's going to change the way in which we respond our ambulance services to ensure that we're prioritising the available resources to the most highest priority cases and are providing other services that are clinically appropriate to members of the community who also need help but maybe not emergency help. 

    Over the last year we've had changes to the dispatch grid which have been vital and are continuing. We've had removal of HEWS and bypass from hospital services. We've had changes to paramedic health and wellbeing in terms of our shift management. The changes that are coming through are looking to be very beneficial, not just for paramedics but for all Victorians. 

Ambulance action plan

Reviewed 11 November 2021


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