Department of Health

Supported residential services - overview

Key messages

  • Supported residential services (SRS) are privately operated businesses that provide accommodation and support services to Victorians who need help with everyday activities.
  • SRS must be registered with the Department of Families, Fairness and Housing and comply with the Supported Residential Services (Private Proprietors) Act 2010 and its regulations.
  • Each SRS offers different services, have different target groups and charge different fees.

Supported residential services (SRS) provide accommodation and support to Victorians who need help with everyday activities, for example, people who are frail, aged or have a disability.

The Department of Families, Fairness and Housing registers and monitors SRS under the Supported Residential Services (Private Proprietors) Act 2010 and the Supported Residential Services (Private Proprietors) Regulations 2012. 

Sector overview

SRS vary in the services they provide, the people they accommodate and the fees they charge. They range in size from small facilities to larger facilities with about 80 residents.

The sector has two main categories: pension level services and above pension level services.

Generally, the residents of pension level services:

  • are under 60 years of age
  • have low incomes with limited disposable income.

Generally, the residents of above pension level services:

  • are over 60 years of age
  • have income other than the pension.

SRS register

The register of currently registered and operating SRS contains a list of all registered SRS in the state. Pension-level facilities are indicated with an asterisk.

SRS Census and Resident Experience Surveys

The Human Services Regulator completes a Census of Supported Residential Services and a SRS Resident Experience Survey every five years. Copies of previous reports can be requested from the Human Services Regulator.

Reviewed 03 January 2022

Health.vic

Contact details

Standards and Regulation Human Services Regulator

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