- Living in a SRS explains the’ legal rights and protections for people living in supported residential services.
- The guide includes information on the types of services residents can expect, fees and charges and how to make a complaint.
- Welcome to our home - induction video for SRS residents is a short induction video for Victorians moving into supported residential services (SRS).
- The video explains the roles and responsibilities of proprietors and residents.
Living in an SRS: a guide for residents and prospective residents
The Department of Health & Human Services publication Living in an SRS: a guide for residents and prospective residents explains:
- residents’ legal rights and protections under the Supported Residential Services (Private Proprietors) Act 2010 and the Supported Residential Services (Private Proprietors) Regulations 2012
- the types of services residents can expect SRS to provide
- fees and charges
- how to make a complaint.
Information for prospective residents
Before moving into an SRS, prospective residents should read the information provided by the SRS. The SRS is required to provide information that outlines its services and fees to all prospective residents
Residential and service agreement
Residents can negotiate their terms and conditions with the SRS proprietor. The residential and service agreement (RSA) documents these terms and conditions, including:
- the support services provided
- the fees
- any house rules
- changing the agreement
- terminating the agreement
- circumstances for a notice to vacate.
Reviewed 15 June 2020