Department of Health

Strengthening assessment and care planning: a guide for HACC assessment services in Victoria 2010

The aim of this guide is to:

  • develop consistency of practice by describing the policy, concepts and thinking behind Living at Home Assessments
  • describe assessment and care planning skills and techniques which will assist assessors in moving to a person-centred, ASM approach
  • provide information and resources to support HACC assessors in their day-to-day practice.

A shared understanding of HACC assessment and care planning practice - within the context of the HACC Assessment Framework, ASM and recognition of diversity - will help to achieve consistent, high-quality HACC assessment and care planning practice in Victoria.

The guide is intended for use by HACC assessment services, including intake workers, assessment staff, team leaders and managers. It will assist other HACC organisations to learn about Living at Home Assessments, and practices such as goal-directed care planning which are important for implementing an ASM approach.

This is not a procedure manual. Each HACC assessment service will need to review and adjust policies and procedures to reflect the concepts and practices outlined.

The Victorian HACC program manual 2003 and the Framework for assessment in the HACC program in Victoria (2007) should be read in conjunction with this guide, as these documents provide the full policy context and guidelines for service delivery in the HACC program. The Strengthening assessment and care planning workbook is a companion document to the practice guide. The Induction resource for HACC assessment services is a resource for new HACC assessment staff. 


Policies and guidelines
Date published
02 Dec 2015
196 pages
Department of Health & Human Services
Update frequency
Available format

Reviewed 03 December 2015

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