This page contains the Human Services Critical Client Incident Management Instruction (CCIMI) (2014), forms and guidance, the client incident submission portal, as well as information about failure to disclose child sexual abuse, better safeguards for people with a disability, and the Quality of Support Review process.
Community health services may only use these documents to support their current incident reporting processes.
Reporting a human services incident
- The former Department of Human Services Critical client incident management instruction technical update 2014 outlines the management and reporting requirements for incidents or alleged incidents that involve or impact upon clients during service delivery.
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Step 1
Compete the Client incident report form
Step 2
Submit the completed form to the department. The form can be submitted:
- online via the Client Incident Submission ; or
- by faxing it to the department on 1300 734 633
More information
Transmission of client incident reports using the online portal - for managers
How to submit client incident reports using the online portal - for staff
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Quality of Support Review guideline
The Quality of Support Review guideline outlines the process and requirements for a Quality of Support Review. An Easy English version of the guideline is also available.
A Quality of Support Review information sheet is available to assist people with a disability and their key support person(s) to understand the process.
Quality of Support Review template
As part of the Quality of Support Review process the department is required to request and collate information from the disability service provider. The Quality of Support Review template enables the collection of this information.
A guide to completing the template is also available.
Incident reporting information
Quality of support review information
Reviewed 19 November 2021