Department of Health

Australian Charter of Healthcare Rights - Safety - audio brochure


The Australian Charter of Healthcare Rights in Victoria audio brochures include information on what it means to you as a patient, consumer, family member or carer using the Victorian healthcare system.

  • 17 September 2015
  • Duration: 1:05
  • Size: 254.49 KB
  • You have a right to safe and high quality care. Patients, consumers and healthcare providers are all entitled to a safe, secure and supportive healthcare environment.

    You have a right to a high standard of safe care and treatment. Please let staff know if you have a concern about safety or think that a mistake might have been made.

    Your right to safe and high quality care relies in part on clear communication. This means you giving your healthcare provider the information they need to treat you, and your provider telling you what you need to know to make decisions about your care. You have a right to an accredited interpreter, if you need one, when using a publicly-funded healthcare service, such as a hospital or community health centre.

    All healthcare services should work to continually improve their quality of care. Public health services report on this to the community through their annual quality of care report.

Reviewed 20 September 2021

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