Department of Health

Australian Charter of Healthcare Rights - Comment - audio brochure


The Australian Charter of Healthcare Rights in Victoria audio brochures include information on what it means to you as a patient, consumer, family member or carer using the Victorian healthcare system.

  • 17 September 2015
  • Duration: 1:20
  • Size: 312.45 KB
  • You have a right to comment on your care, and to have your concerns addressed. Healthcare services should make information about their feedback processes easy to find.

    You have a right to comment, ask questions and make complaints about your health care.

    It is always best to try to resolve concerns with your healthcare provider first. Healthcare services want to solve problems quickly, but need to know about the problem first. Try to provide feedback in a way that respects other consumers and healthcare providers.

    Healthcare services record positive and negative feedback, for example through surveys and feedback or complaints processes. Your feedback should be used to improve services in the future.

    In a hospital, if you are unsatisfied with how your doctor or treatment team is responding to your concerns, you have a right to speak to the hospitals patient representative, or the Aboriginal liaison officer. If you are not satisfied with how your healthcare service or patient representative is responding to your concerns, you have a right to complain to the Health Services Commissioner.

Reviewed 29 November 2021

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