Suicide helpline guidelines & standards

Page content: Service plan and program guidelines 2001/2002 | Program standards 2001

Suicide Helpline - Service Plan Implementation and Program Guidelines 2001/2002

The Suicide Helpline is targeted at the following groups within the community:

• People in whom suicidal thinking is already active
• People concerned about the suicide risk of others
• People affected by others' suicidal behaviour.

The Suicide Helpline is provided by a selected team of qualified paid staff and volunteers who receive training and supervision in telephone-based 24-hour suicide intervention including community referral.

Suicide Helpline - Service Plan Implementation and Program Guidelines 2001/2002 (21kb, pdf)

Suicide Helpline Standards 2001

These standards guide the suicide intervention activities of Victorian generalist telephone counselling services and the statewide Suicide Intervention Helpline provided by Crisis Support Services. They include specific additional requirements for the Helpline service. The Helpline is designed to complement and enhance the suicide intervention role offered by the generalist telephone counselling services. These enhanced counselling and supervision services are provided by a dedicated team of suicide intervention counsellors.

The Suicide Intervention Service Standards specify the conditions conducive to providing the level of client care consistent with service objectives. It is intended that these objectives will be met by the generalist and Helpline services operating in an integrated way. The information contained in these standards is given in good faith and has been derived from sources believed to be reliable and accurate. Theses standards are intended as a general guide only and are not designed to replace the exercise of individual professional judgement on a case by case basis. No person should act on the basis of any information contained herein without taking their own professional advice in each particular circumstance.

Suicide Helpline Standards (91kb, pdf)

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