Telephone Counselling

These pages provide information about standards, service plan implementation, and program guidelines for telephone counselling and the Suicide Helpline.

Telephone counselling, information and referral services respond to callers with a wide range of concerns and personal emergencies.

The Suicide Helpline is provided by a team of qualified paid staff who receive training and supervision in telephone-based 24-hour suicide intervention including community referral.

Counselling guidelines & standards
Standards, service plan implementation, and program guidelines for telephone counselling.

Suicide helpline guidelines & standards
Standards, service plan implementation, and program guidelines for the Suicide Helpline.