Contacts
Page content: Department of Health | Other useful contacts
Department of Health
Authorised Officers are responsible for monitoring SRS compliance with the relevant Act and regulations.
Barwon South Western Region
Cnr Fenwick & Little Malop
Streets
Geelong 3220
(61 3) 5226 4540
Eastern Metropolitan
820 Whitehorse Road
Box Hill 3128
(61 3) 9843 6000
Gippsland Region
84 Church Street
Traralgon 3844
(61 3) 5177 2500
Grampians Region
Cnr Mair & Doveton Streets
Ballarat 3550
(61 3) 5333 6669
Hume Region
74 Ovens Street
Wangaratta 3677
(61 3) 5722 0555
Loddon Mallee Region
74-78 Queen Street
Bendigo 3552
(61 3) 5434 5555
North & West Metropolitan
145 Smith Street
Fitzroy 3065
(61 3) 9412 5333
Southern Metropolitan
26 McCrae Street
Dandenong 3175
(61 3) 9213 2111
Central Program Office
The Department of Health SRS Program can provide general information relating to SRSs. Contact us by email srs@dhs.vic.gov.au. or
- Program Advisers (for general information about SRS)
(61 3) 9096 7467 or Telephone: (61 3) 9096 8907
- Senior Registration Officer (for information about registration matters including building, using or buying a SRS)
(61 3) 9096 6930
- SAVVI Program (for information about the Supporting Accommodation For Vulnerable Victorians Initiative)
(61 3) 9096 7787
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(in alphabetical order)
These contact details are current in April 2007. If incorrect, check the telephone
directory or contact your local council or community health service to seek
assistance in locating services.
Aged Care Assessment Services (ACAS)
For information, call the Aged and Community Care Information Line (free call)
on 1800 500 853 or a Commonwealth Carerlink Centre on 1800 052 222
www.health.vic.gov.au/agedcare/services/assess.htm
ARBIAS
ARBIAS provides services for people with alcohol related brain injury in southern, northern and eastern metropolitan areas.
27 Hope Street, Brunswick, Vic, 3056
(61 3) 8388 1222
Email: arbias@arbias.com.au
Residential Care Association
The association for SRS proprietors.
PO Box 588, Burwood, Vic 3150
Contact:
Carol Allen
(61 3) 9808 3855
Email: info@rca.asn.au
www.rca.asn.au
Centrelink
For an appointment: 13 1021
Disability, sickness and carer payments: 13 2717
Aged pension and other payments for older adults: 13 2300
www.centrelink.gov.au
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Community Connections Program (CCP)
Provides support and assists people who are homeless, at risk of homelessness or living in low-cost accommodation, including pension-level SRSs, to access appropriate services.
Merri Outreach Support Service
Darebin, Whittlesea, Banyule, Nillumbik, Moreland
Telephone: (61 3) 9383 4988
Society of St Vincent de Paul
Aged and Community Services
Moreland, Hume
Telephone: (61 3) 9304 9914
Inner South Community Health Service
Port Phillip, Stonnington and Glen Eira
Telephone: (61 3) 9534 8166
City of Kingston
Kingston, Bayside
Telephone: (61 3) 9581 4819
LINX
Eastern Region Mental Health Assoc
Greater Dandenong, Casey, Cardinia
Telephone: (61 3) 9794 8366
MI Health Community Connections Program
Peninsula Community Health Service,
Frankston, Mornington Peninsula
Telephone: (61 3) 5975 8266
Older Persons Outreach Program (OPOP)
Wintringham, (older adults only), Port
Phillip, Stonnington, Glen Eira
Telephone: (61 3) 9555 5377
ABODE
Western Region Health Centre
Maribyrnong, Hobsons Bay, Wyndham, Brimbank
Telephone: (61 3) 9687 4499
Doutta Galla Community Health Service
Melbourne, Moonee Valley
Telephone: (61 3) 8327 1700
Salvation Army Eastcare
Eastern Region
Telephone: (61 3) 9890 7144
Quantum Support Services
Gippsland
Telephone: (61 3) 5152 5098
CoNECT Support
Rural City of Wangaratta
Hume Region
Telephone: (61 3) 5721 0777
Loddon-Mallee Housing Services
Loddon-Mallee
Telephone: (61 3) 5032 3606
St Laurence Community Services (Geelong)
Barwon
Telephone: (61 3) 5282 8933
Brophy Family Services (Warrnambool)
South West
Telephone: (61 3) 5561 8888
Centacare (Ballarat)
Grampians
Telephone: (61 3) 5337 8917
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Community health services
Community health services provide services such as social work and counselling, podiatry, community nursing, physiotherapy and occupational therapy.
Find your nearest community health centre:
Community Visitors Program (Office of the Public Advocate)
Community Visitors are volunteers who are appointed as detailed in the Health
Services Act 1988 as an inquiry role into the standard of facilities and care
provided by SRSs to residents, and to receive complaints from residents and
follow these up.
Level 5, 436 Lonsdale Street, Melbourne 3000
Phone: (61 3) 9603 9500 or 1800 136 829 (country areas only)
www.publicadvocate.vic.gov.au/Services/Community-Visitors.html
Council on the Ageing (COTA)
COTA is a not-for-profit older persons' consumer organisation
Seniors Information Service
Phone: 1300 13 50 90
Email: askcota@cotavic.org.au
Dental Health Services Hotline
Information on your closest public dental clinic
Phone: 1300 360 054
Disability Intake and Response Service
Information about community supports and services for people with a disability,
their carers and families.
Phone: 1800 783 783
www.disability.vic.gov.au/dsonline/dssite.nsf?open
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Guardianship List at Victorian Civil and Administrative Appeals Tribunal (VCAT)
The role of the Guardianship List is to protect persons aged 18 years or over
who, as result of a disability, are unable to make reasonable decisions about
their person or circumstances or their financial and legal affairs.
www.vcat.vic.gov.au
55 King Street Melbourne 3000
Phone: (61 3) 9628 9111 or 1800 123 155
Headway
Consumer organisation for people with an acquired brain injury.
212 King Street, Melbourne 3000
Phone: (61 3) 9642 2411
www.headwayvictoria.org.au
Health Services Commissioner
Problem with a health service or concerns about your health privacy? - We
can help
www.health.vic.gov.au/hsc
570 Bourke Street, Melbourne 3000
Phone: (61 3) 9601 5222
or 1800 136 066 (country areas only)
Housing for the Aged Action Group - HAAG
Offers free, confidential advice to older people who are renting.
Phone: (61 3) 9654 7389
www.oldertenants.org.au
Mental health services
There are two types of mental health services. Clinical services provide acute hospital services, clinical case management, mobile support and treatment team, crisis assessment and specialist mental health services for older adults.
Psychiatric Disability Support Services (PDSS) provide outreach support, day programs, peer support, respite and residential rehabilitation programs.
A locality guide for mental health services is on www.health.vic.gov.au/mentalhealth/services/index .
For further information:
Phone Mental Health Branch: (61 3) 9616 8592
Phone Vicserv for PDSS: (61 3) 9482 7111.
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Neighbourhood houses
Neighbourhood houses provide a range of recreational, social support and adult learning programs.
Contact Association of Neighbourhood Houses and Learning Centres for locations.
Phone: (61 3) 9654 1104
www.anhlc.asn.au
State Trustees
State Trustees provides a comprehensive range of trustee, executor, and personal
financial administration products and services, in conjunction with our wholly
owned subsidiary, STL Financial Services.
www.statetrustees.com.au
168 Exhibition Street, Melbourne
Phone: (61 3) 9667 6444 or 1300 138 672 (outside metro areas)
Veterans' Affairs
Pensions, benefits and health services for veterans and widows/widowers.
Metropolitan 133 254
Country callers 1800 555 254
www.dva.gov.au
Vicserv
Vicserv is the peak body for Psychiatric Disability Support Services (PDSS)
that can assist in locating a service.
Phone: (61 3) 9482 7111.
Victorian Advocacy League for Individuals with a Disability (VALID)
VALID
is a disability advocacy organisation for people with an intellectual disability.
235 Napier Street, Fitzroy 3065
Phone: (61 3) 9416 4003
www.valid.org.au
Victorian Mental Illness Awareness Council (VMIAC)
A consumer/advocacy group for people with mental health problems.
Phone: (61 3) 9387 8317
http://www.vmiac.com.au
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