Victorian Patient Transport Assistance Scheme (VPTAS)
The Victorian Patient Transport Assistance Scheme (VPTAS) subsidises the travel and accommodation costs incurred by rural Victorians and if appropriate, their escorts, who have no option but to travel a long distance to receive approved medical specialist services.
For Information for Patients and the claims form, publications & other resources click on the links below:
Claims processing arrangements
A single state-wide Victorian VPTAS Office operates from the Department of Health’s Regional Office in Ballarat. This office is responsible for handling all VPTAS claims.
All claim forms should be sent to:
Victorian VPTAS Office
PO Box 712
Ballarat VIC 3350
Complaint Handling and Review Policy
The VPTAS Complaint Handling and Review Policy has been developed to enhance the Department’s responsiveness to clients, and ensure a common approach to managing complaints and requests for review of VPTAS claims. The aim of the process is to provide VPTAS clients with an accessible and responsive complaint and review handling system that is easy to use. The complaints and review policy applies to all clients who claim for reimbursement under the VPTAS scheme, including individuals, accommodation providers, travel providers and other third parties.
If you have any questions about VPTAS or to enquire about your claim please contact the Victorian VPTAS at the address above or phone:
Telephone: (61 3) 5333 6040
Toll-free: 1300 737 073
Note: Claim forms can still be obtained from, and submitted to your regional Victorian Department of Health office.