Redesigning Hospital Care Program

Overview

The Redesigning Hospital Care Program is a four-year statewide initiative that will deliver significant health system improvements through applying process redesign methodologies in Victorian public hospitals.

These methodologies use a systematic approach to analyse and improve the processes surrounding patient care with the aim to reduce non-value adding activity and increase efficiency and quality of care.

The program will build health service capability to create, spread and sustain improvements in delivering patient care. It will provide a systematic and integrated approach to redesign, assisting health services to tackle local access, efficiency and service quality challenges as well as systemwide priorities.

The program is based on the following principles:

• explicit recognition that sustained improvement requires investment in developing the
  capability of managers and clinicians to help manage the process of change
• autonomy of health services to choose how best to tackle their redesign priorities within a framework of statewide support
• creation of a medium-term perspective by ensuring that many of the benefits are planned for some years ahead - as well as realising benefits in the short term
• coordination of redesign work, connecting isolated projects to wider priorities and not
  reinventing work
• linkage of the program to the existing performance monitoring framework for health services through rigorous tracking and measurement of benefits.